Why should you care about statistics and business trends? Because you don’t want surprises! When trends indicate the economy may be slowing, you want to take steps to ensure your customers will keep coming back. Or, trends may alert you that it’s time to think about hiring another technician or to upgrade shop equipment. Well-informed shop owners who fully understand the industry are better equipped to handle economic swings, stay connected with customers and prepare for change.
Occasionally a customer will drop their vehicle off with a tire that’s slowly losing air pressure over a period of days or weeks. The Tire Pressure Monitor light is glowing and the customer is tired of adding air. Now it’s up to you to find out why.
By Karl Kirschenman, ALLDATA Collision Product Manager
You pride yourself on taking a pile of twisted metal and restoring it back to its vehicular glory. It is a marvelous thing to bring back a car to its roadworthy pre-collision state. But when that same vehicle comes back to the shop with minor issues, it presents a scenario that could go for or against you.
Created by experts, for experts, ALLDATA is the leading provider of OEM service and repair information to the professional automotive service and collision industries. Trusted worldwide by over 300,000 technicians in 80,000 shops, ALLDATA provides repair and collision shops a suite of products to increase shops’ traffic, improve processes and repair quality.