by Rich Diegle, ALLDATA Tech-Assist Team Supervisor
I was talking with the owner of a fairly successful shop in Boston the other day. He told me that, although his technicians’ productivity is above average, they still seem to have problems making flat rate on diagnostics. The shop has all the latest test equipment, plenty of diagnostic and repair information and well-trained techs. He asked, “What the heck are we missing?”
Here are examples of some recent Tech Tips the ALLDATA Tech-Assist Team has handled. If you are an ALLDATA customer, you can access these tips by visiting ALLDATA Community and searching the year, make and model of the vehicle you’re working on. This will display all available Tech Tips.
Most people are inundated with emails. Information from companies about recent orders, customer inquiries, spam, invitations to play Clash of Clans—it can be overwhelming to sort through it all and determine what needs action. At ALLDATA, we try to make your life easier. And that’s why we’re introducing the Message Center to ALLDATA Repair and ALLDATA Collision.
Created by experts, for experts, ALLDATA is the leading provider of OEM service and repair information to the professional automotive service and collision industries. Trusted worldwide by over 300,000 technicians in 80,000 shops, ALLDATA provides repair and collision shops a suite of products to increase shops’ traffic, improve processes and repair quality.