Cars and trucks are a big part of people’s lives. They help us go places, do things, and we depend on them like few other things in our lives. People also tend to love their cars and spend lots of money on them. So when defects – real or perceived – are brought to light, they make news. In the 1960s, Ralph Nader made controversial assertions about the Corvair® that, true or not, helped to bring about its demise. The name Edsel® has become synonymous with design and engineering failures. Everyone of a certain age remembers the Pinto® for its exploding gas tank.
Today’s recall news stories include:
“I just want an oil change; don’t try to sell me anything else!” Most of us have heard this before. But, what if this customer’s car is in need of additional service? What about items that fall into the needed “repair” category — components that are failing or have failed. Of course we would want to tell them about things that are potentially dangerous. In many cases though, we may want to honor the customer’s wishes to avoid the perception that we are selling unnecessary services. That’s a reputation we just don’t want.
From the ALLDATA® CommunitySM Automotive Diagnostic Team
Many 2011 and prior GM® passenger cars or trucks may exhibit multiple diagnostic trouble codes (DTCs) from different modules and have numerous electrical issues. The repair may be as simple as applying dielectric grease to the appropriate connectors. Why? It helps eliminate the effects of fretting corrosion.
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