Most technical support departments provide support by both phone and email, but today’s automotive technicians need faster, more dynamic assistance. Welcome to ALLDATA Tech-Assist℠ armed with Rescue Lens, an innovative product from LogMeIn®, Inc.
If a picture is worth a thousand words, then the value of live streaming video is priceless!
Rescue Lens provides live, interactive video and whiteboard technology that allows Tech-Assist consultants to quickly view, assess, and help resolve problems remotely that were formerly only possible in-person. There’s no easier way to bring our automotive master techs into your shop to see exactly what you see and help explain what used to be unexplainable!
Technicians can download the FREE Rescue Lens App on their smartphones or tablets and use the camera to take advantage of these amazing features:
High-quality adaptive video streaming that is fluid and clear
Two-way communication through speakerphone, whiteboard annotations, and text
Lightning-fast remote access connectivity
The Tech-Assist team has repeatedly used Rescue Lens with exciting results! “It’s proven to be an invaluable tool for giving us the ability to see exactly what the technician is dealing with. We have used it for everything from diagnosing difficult electrical and mechanical problems to helping techs read lab scope patterns and interpreting PID values,” remarks ALLDATA Tech-Assist consultant, Guy Simons.
Let’s look at a recent case study that illustrates how Tech-Assist consultants can use Rescue Lens to help a technician quickly solve a wiring problem.
Case Details: After replacing the Bank 1 O2 sensor, the tech noted that the powertrain fuse #22 had blown. He replaced the O2 sensor again, but the fuse problem reoccurred. At that point, he called ALLDATA Tech-Assist for some guidance.
The Repair: Using a wiring diagram for reference, the Tech-Assist consultant first guided the technician through the testing of the O2 sensor’s power, ground, and control circuits. They found that the power supply from fuse #22 to the Bank 1 O2 sensor was shorted to ground… but where?
Using Rescue Lens (at his desk), the Tech-Assist consultant linked to the technician’s smart phone camera (in the shop). He was able to view the entire harness and circled the area of questionable contact on the tech’s smartphone screen. The technician was able to quickly locate that section of the harness and isolate the problem. The wiring harness had rubbed through on an A/C line. The tech repaired the wiring and the problem was fixed.
The ALLDATA Tech-Assist team is always looking for better ways to help their customers shorten diagnostic time. Rescue Lens provides a way to do that, and has proven to be an exciting innovation in automotive hotline service technology. ALLDATA Tech-Assist and Rescue Lens – an unbeatable combination!
For details about downloading and using Rescue Lens, click here.
If you are a current ALLDATA Repair subscriber contact us at 888-252-7775 to get your free case of ALLDATA Tech-Assist and see how the Rescue Lens app works. If you are not already an ALLDATA subscriber get a free trial of ALLDATA Repair with a free case of ALLDATA Tech Assist.