by ALLDATA StaffContributions from ALLDATA Tech-Assist team: Dennis Shortino and Rich Diegle
Temperatures are climbing, HVAC units are getting fired up and customers’ air conditioning complaints fill the warm air. Yes, A/C repair season is here. That time of year when suddenly car owners suddenly realize their cars are not cool enough.
by ALLDATA Staff with contributions from David Bry and Ian Johan-Gomez
Maaco of Regina, Canada has undergone an extreme makeover, taking a shine to improving its customer service and business operations. Since the ’80s, the Maaco Collision chain of franchised service centers has been focused on lower-cost refinishing of cars as a business model. This changed for General Manager Joe Cardiff
Spring has sprung, and drivers across the nation are planning their summer roadtrips and vacations. They look forward to driving to far away mountains, lakes, and beaches just to enjoy the summer heat far from home.
Richard Kniesel opened his first collision shop in Citrus Heights, Calif., in 1968. It was an expansion of his mechanical repair business and the beginning of an enterprise that would touch customers and the surrounding community for the next 50 years and counting.
There’s been considerable buzz about a $42 million verdict handed down on a Texas dealership body shop that didn’t follow OEM procedures for a roof repair on a 2010 Honda Fit. Todd Tracy, the attorney responsible for the $42M verdict,
Professionalism isn’t just a catch phrase at Foreign Affair; it’s a well-defined standard. Owner Robert McKenney defines professionalism as not only an expertise in your craft, but a thirst for advancing your skills.
On Thursday, July 27, ALLDATA partnered with Google’s Automotive Marketing team to provide a free one-hour webinar on “Best Online Marketing Practices” for automotive shops, presented by Google Product Specialist Matt Krystofik.
The material, relevant for both collision and mechanical shops, was very informative, and the interactive webinar attracted more than 200 automotive industry professionals.
by Tim Flannery CEO Automotive Training Group, Inc
I would like to become a neurosurgeon. It looks like fun, and I hear it pays well. A simple online search reveals that, assuming half of my undergraduate works applies, I’m in for 6 years of school and 6 years of residency. For a few hundred thousand and a loss of 12 years of my current income, I’ll be ready to go – when I’m 62. It’s hard to imagine a break-even on this investment. And besides, I love automotive diagnostics almost as much as I think I would love neurosurgery.
Automotive technology continues to advance at a rapid pace, not just under the hood, but throughout the entire vehicle. Given this ‘Technical Tsunami,’ it’s difficult for collision repair technicians and estimators to spot and accurately assess the full extent of repairs needed if they don’t have the most up-to-date training.
It’s mid-summer already – can you believe it? For folks across the country, including your customers, that means a road trip could be in the works. You want your customers’ vehicles to be well prepared before they head out, which could mean extra service work coming in for you. You also want them to have a great time once they’re out on the road.
Going to NACE Automechanika Chicago? Still thinking about it? Here’s another great reason to attend: ALLDATA’s own Jean-Luc Sauriol will be teaching an in-depth class titled, “Unlocking Fuel Trims: The Analysis of Fuel Trim Corrections for Drivability Diagnostics.”
It is the middle of Summer and cars with air conditioning issues will be descending on shops in droves. Are you ready? In this Fixed Ops article, Eric Shultz addresses what you need to know about refrigerant R-1234yf, which has entered the U.S. market. “
At the 2017 Alliance of Automotive Service Providers/New Jersey (AASP/NJ) Conference and Tradeshow, Mike Anderson of Collision Advice debuted a condensed version of a new seminar on “100% Disassembly and Parts Mirror Matching.”
The Women’s Industry Network (WIN) wrapped up its 11th annual conference this past May with great success. WIN is a non-profit organization dedicated to encouraging, developing, and cultivating opportunities to attract women to the field of collision repair while recognizing excellence, promoting leadership, and fostering a network among the women who are shaping the industry.
Automotive repair industry veteran John Shoemaker writes in a recent Aftermarket Business World™ article that, “ … we need to rethink the way we discuss repairs with insurers. We need to step away from negotiating a repair based on opinion and desire, to educating how a repair should be accomplished using OEM processes.”
The Car Care Council highlights two months during the year to focus attention on the importance of car care and preventative maintenance – National Car Care Month in April and Fall Car Care Month in October.
April is the optimum time to remind your customers to get their cars ready for spring driving, summer road trips, and to deal with any lingering issues they might have put off over the winter months.
AutoZone, Inc. recently launched its new top-of-the-line Duralast GT brake pads, offering race-ready, proven stopping performance. They were put to the test when Team Penske driver Joey Logano ran the Duralast GT brakes on the No. 22 Shell-Pennzoil Ford Fusion that won the “Clash” at Daytona International Speedway on February 19.
Every technician, no matter how long he or she’s been in the business of automotive repair, takes pride in their tools. But what about the technician’s most valuable tool, your hands? Do you take care of them? Or are they sore and beat up from so much grime, repetitive motion, and often freezing temperatures? Here are some suggestions for treating your hands with the same respect and consideration that you show the most expensive tools in your collection.
For the independent shop owner, the biggest competition for their business may not be the mom and pop shop down the street, but the OE dealers in their area. With big ad budgets and slick marketing materials, they’re out to woo and capture the hearts, minds, and wallets of customers.
Getting organized is one of those things most of us have resolved to do at multiple points, both in our careers and personal lives. Whether it’s your professional tool cart or the kitchen junk drawer, we often procrastinate dealing with the issue because it’s hard to know where to start. That’s why we were so excited to run across this article by Tess Collins in Ratchet+Wrench.
Running a profitable shop is a challenge. You’re probably running the numbers multiple times a day—in your head, on paper, in your shop management system—to figure out where you are financially and where you need to be. There are so many considerations with owning a shop, some of them requiring extensive thought and planning, that it’s important to use automated systems whenever possible.