As a shop owner, you want to make sure your customers are satisfied and happy with the service they’ve received. Better yet, you want your customers to recommend your business to others. Word-of-mouth and personal recommendations are much more powerful than online reviews or picking the top search engine result.
From the 18-year-old who just graduated from high school to the career changer in his or her 40s, technicians enter the field of automotive repair with different levels of health and fitness. Automotive repair requires constant changes in body positions throughout the work shift,
by Sara EisenbergContributions from John Lee & Rich Diegle
As a shop owner, your goals include looking for ways to increase your business and, even more importantly, to secure repeat business. There is one way you can achieve both goals, of increasing and ensuring repeat business:
I was talking with the owner of a fairly successful shop in Boston the other day. He told me that, although his technicians’ productivity is above average, they still seem to have problems making flat rate on diagnostics.
Most people are inundated with emails. Information from companies about recent orders, customer inquiries, spam, invitations to play Clash of Clans—it can be overwhelming to sort through it all and determine what needs action. At ALLDATA, we try to make your life easier. And that’s why we’re introducing the Message Center to ALLDATA Repair and ALLDATA Collision.
Factory repair procedures are essential for many reasons – from identifying and locating materials (UHSS, mild steel, aluminum, magnesium, plastics etc.) to programming a multitude of electronic systems. And today you need OEM information for the structural repairs you used to do in your sleep…before cars became so extremely complex.
By John Lee and Rich Diegle, ALLDATA Tech-Assist Team
Our friend, let’s call him Jim, is a great mechanic. He’s even better at writing service orders and taking care of his customers. Like many good mechanics, after years of providing great service at someone else’s shop, he decided to make the transition to opening his own shop.
Cars and trucks are a big part of people’s lives. They help us go places, do things, and we depend on them like few other things in our lives. People also tend to love their cars and spend lots of money on them. So when defects – real or perceived – are brought to light,
ALLDATA is in business to support the automotive repair and collision industries with proven systems and services that make a positive difference. Over the years, we have learned a thing or two about what it takes to help a shop succeed. We are sharing a few of these “best practices” in the interest of keeping your business strong and healthy.