Vehicle: 2013 Nissan Sentra, L4-1.8L, Automatic Transmission

Mileage: 48,345

Problem: The battery went dead overnight. The owner tried to jump start the vehicle but the engine would not crank over. It was towed to the shop.

Details: When it arrived at the shop, the malfunction indicator light was off and there were no DTCs on any modules. The Tech-Assist consultant advised the shop to unplug the battery for about five minutes to reboot the modules. After the reboot, the engine would crank and run with a jumper battery connected.

Confirmed Repair: The technician performed a full charging system test and found the battery to be defective. He replaced the battery and the problem was fixed. NOTE: Losing power and/or being boosted will sometimes cause glitches in certain modules – rebooting them often fixes any issues.

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