Not even a year has gone by since ALLDATA® CommunitySM, a diagnostic question and answer site designed for technicians, was formally launched. Backed up by the ALLDATA diagnostic team, it has already helped a great many technicians with fast solutions to difficult diagnoses. Best of all, it’s included at no additional cost with your ALLDATA Repair® subscription.
How Successful is ALLDATA Community?
One hundred percent of all questions submitted have been answered and most of those questions received a response within an hour. Since its unveiling, a significant portion of the questions asked are answered by expert techs in the field—saving shops valuable diagnostic research time and helping to speed up the repair process.
When asked to describe the success of ALLDATA Community, Dave Butler, Community Product Developer, said it provides
“…. increased shop productivity by providing a place for techs to engage with their peers— getting and giving expert advice and viewing verified repairs.”
Verified repairs are building fast in the database. So far, ALLDATA Community has users throughout the U.S. and in other countries, many of which have volunteered their time and expertise to assist others on the site. Any questions that are not responded to immediately or that need further research are picked up by the ALLDATA Community Diagnostic Team of ASE Certified Master Technicians. When a particularly challenging repair presents itself, the team will meet and pool their collective experience to come up with a resolution. It’s like having multiple Master Technicians in your shop that aren’t on your payroll.
“We have created a place that all levels of technicians, mechanics and shop owners can go to get help with repairs in a short period of time. They now have some experts to rely on to provide trustworthy advice when they need it the most,” says the Diagnostic Team Leader, John Lee.
Total Shop Solution
ALLDATA Community was created in response to customer feedback, and they were involved in every step of the development process. ALLDATA Community is one more element in the ALLDATA total repair shop solution, which includes: an unsurpassed OEM information database, ALLDATA® MobileSM and ALLDATA Manage® Online business solutions, an expert Research Library Team, a diagnostic hotline, and unsurpassed customer support.
Call us to start a free trial of ALLDATA Repair® including ALLDATA Community and ALLDATA Mobile! Toll free: (888) 725-9252