| |1| |
The
main area of the Member's Home Page (the page that displays after logon)
contains the following links: Select Vehicle, New TSBs, ____________,
and ____________. |
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a.
Year and
Make |
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b.
Conversion Calculator and Notes |
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c.
Shop Operations and Technicians Reference |
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d.
Component Search and Help |
| |2| |
After
selecting a vehicle year, manufacturer, model and engine, the screen divides
vertically into three sections. Each section provides a different way
to select information. |
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a.
The left section allows you to choose a particular type of popular information |
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b.
The center section provides a choice of systems/components |
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c.
Both sections are the same |
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d.
Both A and B are correct |
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|3|
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ALLDATA®
Online will store previously selected vehicles as a hyperlinked list.
On which of the following pages are previously selected vehicles displayed? |
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a.
Home |
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b.
Select Vehicle |
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c.
Vehicle Level |
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d.
None of the above |
| |4| |
Typing
a component in the Component Search field will display: |
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a.
A list of search results for the component name |
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b.
A list of all the manufacturers of the component |
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c.
A hyperlink to the Service and Repair procedures |
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d.
Both A and C are correct |
| |5| |
Which
of the following statements best describes the function of the Help feature? |
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a.
Provides a list of help files that can be searched by Contents or Index |
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b.
Provides a list of all the vehicles previously selected |
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c.
Provides part numbers to the entire component hierarchy |
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d.
Provides a list of the most Frequently Asked Questions |
| |6| |
What does the Contents feature in Help do or contain? |
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a.
Provides a Key Word search feature that tells all about ALLDATA® Online |
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b.
Provides a hyperlinked table of contents for Help |
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c.
Its Search feature can find any information |
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d.
Has a Map of all the data |
| |7| |
At
which levels of information can TSBs be found?
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a.
Vehicle level |
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b.
System level |
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c.
All levels |
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d.
Component levels |
| |8| |
After
identifying a vehicle, select Powertrain Management, then Computers and
Control Systems. Under which information type would trouble shooting information,
diagnostic charts, and pin-point tests be found? |
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a.
Description and Operation |
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b.
Application and ID |
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c.
Testing and Inspection |
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d.
Service Precautions |
| |9| |
Which of the following information choices will describe how the system
you're working on should function? |
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a.
Technical Service Bulletins |
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b.
Part and Labor |
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c.
Application and ID |
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d.
Description and Operation |
| |10| |
Where
do you find Parts and Labor information? |
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a.
At the vehicle level under Parts and Labor |
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b.
At the component level under Parts and Labor, or on the Service Advisor
discs |
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c.
Under Technical Service Bulletins |
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d.
Under Application I.D. |
| |11| |
Which
of the following answers best describes the blue-colored words that appear
in articles? |
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a.
Hyperlinks to bring you directly to information about words or components |
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b.
Hyperlinks to maintenance schedules |
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c.
Both A and B are correct |
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d.
Neither A nor B are correct |
| |12| |
Some
diagrams and images have blue boxes (hyperlinks) around the numbers
and/or letters that point to parts. Clicking on a hyperlink will display:
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a.
The manufacturer and cost of the part listed |
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b.
A list of the information available for that component |
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c.
Nothing happens; they are just for reference |
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d.
The help files associated with that component |
| |13| |
Where
can you find help for the page being viewed
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a.
In Component Search |
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b.
In the Help feature |
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c.
Among the Sample Data |
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d.
Any time you're at the vehicle level |
| |14| |
What should you do when you need help locating information for a
vehicle?
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a.
Dial information |
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b.
Use the Notes Feature |
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c.
Select the Contact ALLDATA® button to send e-mail or call 877-843-7179 |
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d.
Send snail-mail |
| |15| |
Using the estimating feature on the ALLDATA® Service Advisor
discs, which of the four file tabs listed will allow you to enter your
shop's labor prices, tax rate and markup percents?
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a.
Customer |
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b.
Setup |
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c.
Shop Jobs |
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d.
Estimate |
| |16| |
Which of these four file tabs enables you to create a custom menu of
your own prices? |
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a.
Setup |
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b.
Estimate |
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c.
Shop Jobs |
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d.
Parts and Labor |
| |17| |
Using the ALLDATA® Service Advisor discs under Shop Operations,
where can you find answers to many frequently asked questions regarding
vehicle concerns? |
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a.
ALLDATA® Customer Support Services |
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b.
Service Advisors Reference |
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c.
Shop Management Integration |
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d.
Business Management Tools |
| |18| |
What
type of diagram information can be found at the vehicle level of information? |
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a.
Electrical |
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b.
Vacuum |
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c.
Connector views |
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d.
All the above |
| |19| |
Which section of Technician's Reference on the ALLDATA® Service
Advisor discs provides you with a way to convert metric to US standard
measurements?
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a.
Emissions Quick Reference Guide |
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b.
Technician's Glossary |
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c.
Conversion – Tables and Formula |
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d.
Motorist Assurance Program (MAP) |
| |20| |
What
information should you provide when using the Contact ALLDATA® feature?
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a.
Vehicle manufacturer, model, year, and engine |
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b.
State specifically what information you want |
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c.
Fill in the required contact information |
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d.
All of the above |
| |21| |
On the ALLDATA® Service Advisor discs, which section of Shop Operations
provides you with vehicle inspection forms and checklists? |
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a.
Service Advisors Reference |
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b.
Answers to Questions Your Customers Ask |
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c.
Business Management Tools |
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d.
ALLDATA® Products Information |
| |22| |
In the Technician's Reference section of the ALLDATA® Service
Advisor discs, where are Emission Control System Application Charts
found?
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a.
Under Service Advisor's Reference |
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b.
In the Emissions Quick Reference Guide |
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c.
At Vehicle Information Forms and Checklists |
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d.
Form for the Technician to Follow and Complete |
| |23| |
Which
answer best describes a typical path to display transmission control
system diagnostic charts?
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a.
Vehicle, Computers and Control Systems, Description and Operation |
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b.
Vehicle, then choose Diagrams |
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c.
Vehicle, Powertrain Management or Transmission and Drivetrain, Transmission
Control Systems, Testing and Inspection |
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d.
Vehicle, Powertrain Management, Automatic Transmission/Transaxle, Diagnostic
Charts. |
| |24| |
Which answer best describes a typical path to display Anti-lock Brake
System (ABS) trouble code charts? |
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a.
Vehicle, Computers and Control Systems, Brakes, Testing and Inspection |
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b.
Vehicle, Brakes and Traction Control, Brakes, Anti-lock Brake System,
Testing and Inspection |
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c.
Vehicle, Powertrain Management, Computers and Control Systems, Brakes,
Testing and Inspection |
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d.
Vehicle, Brakes and Traction Control, Technical Service Bulletins |
| |25| |
Which
answer best describes a typical path to pinpoint tests or trouble codes
in the engine computer control system?
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a.
Vehicle, Powertrain Management, Computers and Control Systems, Testing
and Inspection |
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b.
Vehicle, Powertrain Management, Testing and Inspection |
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c.
Vehicle, Powertrain Management, Computers and Control Systems, Pinpoint
Tests/Trouble Codes |
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d.
Vehicle, Powertrain Management, Computers and Control Systems, All Technical
Service Bulletins |
| |26| |
Which of the following answers has the correct definition for diagnostic
trouble code (DTC) 46*2, on a 1993 Infiniti Q45, with 4.5L DOHC engine?
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a.
Possible injector leak |
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b.
A/T communication line is open or shorted |
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c.
The throttle position sensor circuit is open or shorted |
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d.
The secondary throttle position sensor circuit is open or shorted |
| |27| |
Which
of the following answers gives the correct definition for Antilock Brake
System (ABS) Test 10 on a 1995 Nissan Pathfinder, with 2WD and a 3.0L
engine?
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a.
Control Unit Fault |
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b.
Sensor Open or Short Circuit |
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c.
ISO Solenoid Fault |
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d.
ABS Engaged Frequently |
| |28| |
Which path would you follow to locate Brake Pad Service on a 1994
Volvo 940, with a 2.3L SOHC VIN 88 B230F FI?
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a.
Vehicle, Brakes and Traction Control, Brakes, Brake Caliper, Brake pad |
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b.
Vehicle, Brakes and Traction Control, Brakes, Brake Caliper |
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c.
Vehicle, Brakes and Traction Control, Brakes, Brake Pad, Service and Repair |
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d.
Vehicle, Brakes and Traction Control, Brakes, All Technical Service Bulletins |
| |29| |
Which path would you follow to locate a timing belt replacement interval?
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a.
Shop Operations, Motorist Assurance Program (MAP) |
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b.
Shop Operations, Service Advisors Reference, Timing belt Replacement Intervals |
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c.
Technicians Reference, Timing belt Replacement Intervals |
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d.
Both B and C are correct |
| |30| |
How
can you use ALLDATA Online to add personalized notes, tech tips, facts
or reminders for a specific vehicle? |
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a.
Select Notes and write your comments in the window |
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b.
Attach a Post-it note to the screen |
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c.
Post a bulletin on your shop board |
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d.
Discuss it with your mentor during lunch |
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|31|
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Which
is the correct path for a cylinder head replacement procedure on a 1987
Mercedes Benz 190E (201 Chassis), with a 6-2599cc 2.6L SOHC (103)?
|
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a.
Vehicle, Engine, Cylinder Head Assembly, Service and Repair |
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b.
Vehicle, Engine, Cylinder Head Assembly, Parts and Labor, Replace |
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c.
Vehicle, Engine, Service and Repair, Replace |
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d.
Vehicle, Engine, Service and Repair, Parts and Labor, Replace |
| |32| |
How do you change your logon name or password? |
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a.
Select Account, Change Logon Name and Password |
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b.
Select Home, Change User Name/Address/Phone |
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c.
Select Log Out |
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d.
Contact your systems administrator |
| |33 |
Which of the following answers best describes how to print just an
image (illustration)?
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a.
Right click over the image in the article and Print |
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b.
Click on the Zoom button or the Size For Print button, then click Print
on your browser |
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c.
Both A and B are correct |
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d.
Neither A nor B are correct |
| |34| |
Which of the following answers describes the content of Recall #553
for a 1992 Dodge Caravan, AWD, with a 3.3L engine?
|
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a.
Internal PCM fault condition detected |
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b.
Incorrect angle of a fuel tank flange |
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c.
Antilock Brakes defect correction |
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d.
Defective steering column Bolt |
| |35| |
What is the correct refrigerant oil capacity specification for the
condenser on a 1993 Honda Civic, with a 1.5 Liter 4 cylinder SOHC (VTEC)
Engine? |
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a.
3 oz |
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b.
2/3 oz |
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c.
32 oz |
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d.
2 oz |
