Certified ALLDATA® Information Specialist (CAIS )TEST
 Subscription Type – EUROPEAN

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Please print this test, complete, and send to the address listed at the bottom of this page.

ALLDATA
ATTN: CAIS Test
9412 Big Horn Blvd.
Elk Grove, CA 95758

or you may fax to:
1-800-829-3329, ATTN: CAIS Test

 
Name:
Home Address :
City, State, Zip:
Home Phone:
Shop Name:
Shop Address:
City, State, Zip:
Shop Phone?
Email Address:
Last Two Digits of Social Security Number:
  1. The home Screen for ALLDATA® contains (5) five areas of covered information in this program. These are: Technical Management Support, What’s New, Maintenance, _________________, and ___________________.
    1. Service Consultant, System Diagnosis
    2. Estimating, Diagnostic Worksheets
    3. Diagnosis and Repair, Parts and Labor
    4. None of the above.

  2. Technical Service Bulletins "can" be a way of helping you fix cars faster and easier with fewer comebacks and can be found by _____________________.
    1. Category such as recalls and customer interest
    2. Symptoms
    3. Going to the systems/ sub systems/ component levels
    4. all the above

  3. Four ways to quickly navigate through the ALLDATA® hierarchy are: Turbo-view, Hyperlink, the Right Mouse button, and the ________________ Icon.
    1. Home
    2. A2Z
    3. Camera
    4. None of the above

  4. Technical Service Bulletins can be __________________.
    1. Specific to Component
    2. Based on shop experience and reported to the factory
    3. Found by Title or Symptom
    4. All the above

  5. True or False: you can print the part "Zoomed" in portion of an Image?
    1. True
    2. False

  6. The four "Levels" of information in the ALLDATA® System are: Overall Vehicle Information, System Information, _____________________, and Component Information.
    1. Vehicle Inspection Forms
    2. Sub-System Information
    3. Parts Information
    4. None of the above

  7. In "Computer and Control" (within Powertrain Management) what System Information Group provides a variety of diagnosis tools; diagnosis by symptom, diagnostic charts and Pinpoint tests/Trouble code charts.
    1. Tools and Equipment
    2. Service Steps
    3. System Diagnosis
    4. Diagrams

  8. _____________ is a road map to using ALLDATA® Information and following O.E.M. procedures in proper order to help ensure accurate Diagnosis.
    1. Description and Operation
    2. Service Consultant
    3. Flow of Diagnosis
    4. Parts and Labor

  9. The following Diagrams are provided at the Vehicle level:
    1. Transmission Fluid flow,
    2. Electrical, Vacuum
    3. Connector views, exploded views
    4. All the above

  10. _________________________ provides Theory and Information on Systems and Components, and can be a great training tool.
    1. Technical Management Support
    2. Description and Operation
    3. Application and ID
    4. None of the above.

  11. The best pathway to Timing Belt replacement intervals is _______________.
    1. Technical Management Support, Service Consultant, 1970-98 Timing Belt replacement Intervals
    2. Vehicle, Engine, Timing components, timing belt, service and repair
    3. Vehicle, Engine, Timing Components, Timing Belt, Diagrams
    4. Maintenance, Timing Belts

  12. Providing your customer with the next scheduled maintenance requirements is a good _____________ tool that can bring your customers back for additional services.
    1. Management
    2. Marketing
    3. Theft-prevention
    4. Diagnostic

  13. The Parts Prices listed are the Manufacturer’s _______________ prices.
    1. Wholesale
    2. Suggested retail
    3. Dealer cost
    4. None of the above

  14. Many exploded diagrams and images in the Parts and Labor or in Diagnosis and Repair have Green Spots or boxes, these create a direct link to additional information. These are commonly called _____?
    1. Hyper kinetics
    2. Shop jobs
    3. Hyperlinks
    4. None of the above

  15. _________ is a mini-data base that can be custom tailored to individual repair shops, and contains commonly entered items and related prices. One click entering of jobs/services and related prices.
    1. Parts and Labor
    2. Shop Jobs
    3. Adjustments
    4. None of the above

  16. If you need additional information for a supported vehicle and choose to fax directly to the Library, you must ______________________.
    1. Give an exact Year, Make, Model and Engine
    2. Be specific with your request
    3. All the above
    4. None of the above

  17. _________________________ contains general information regarding ALLDATA® and has several categories such as Shop Management Integration, Technicians Glossary and Inspection Forms and Checklists, Emissions Quick Reference Guide.
    1. What is New
    2. Technical Management Support
    3. Application and ID
    4. All the above

  18. Service Consultant (in Tech Management Support) contains many answers to questions commonly asked by customer regarding ___________________.
    1. Timing belts and replacement intervals
    2. Batteries/ brakes and performance
    3. Maintenance suggestions
    4. All the above

  19. The A2Z Icon is a _______ that can quickly lead you to locations, diagrams and repair Information as well as parts and labor Information.
    1. Price engine
    2. Steam engine
    3. Component word search engine
    4. Root word search engine

  20. If you need additional information on a supported ALLDATA® vehicle, you could _______________.
    1. Call 1-800-859-3282
    2. Fax to 1-800-684-4241
    3. Call 1-800-555-1212
    4. Either A or B

  21. ______________ provides many forms that can be used to document needed repairs for new and existing customers.
    1. Vehicle Inspection Forms and System Checklists
    2. MAP, Motorist Assurance Program
    3. Business Management Tools
    4. None of the above

  22. Specifications for capacities, electrical, pressures, temperatures, and torque for engine, transmission and computer components can be found from the opening screen at the vehicle level then choosing Specifications.
    1. False
    2. True

  23. An Emissions Quick Reference Guide can be found in Technical Management Support. It contains emissions information as far back as ____.
    1. 1982
    2. 1971
    3. 1966
    4. 1949

  24. The typical pathway to Transmission control diagnostic charts is_______.

    1. Vehicle, Transmission controls, Charts

    2. Vehicle, Powertrain Management, Transmission Controls, Testing and Inspection

    3. Vehicle, Powertrain Management, Transmission Controls, Trouble code Charts

    4. all the above

  25. The typical pathway to Anti-lock Brake System (ABS) trouble code charts is ___.
    1. Vehicle, brakes, Anti-lock brakes, testing and inspection, trouble code charts
    2. Vehicle, trouble code charts, antilock brakes, inspection
    3. A2Z codes
    4. all the above

  26. The A2Z Icon is__________?
    1. Works best when you use basic letters like SW/SEN/Br/O.
    2. A Component word search that searches the entire database, not just one section of it.
    3. A great way to find component parts in Parts and Labor
    4. All the above

  27. The typical pathway for Pinpoint Tests or Trouble Codes is______?
    1. Vehicle, Powertrain Management, Pinpoint Tests / Trouble Codes
    2. Vehicle. Powertrain Management, Computers and Controls, Testing and Inspection, Pinpoint Tests / Trouble Codes.
    3. Locations, Pinpoint Tests / Trouble Codes
    4. None of the above

  28. How much labor time is noted for R & R of a Throttle Position Sensor on a 1995, Porsche, 911 Carrera Coupe, 3.6L
    1. 2.7 hrs
    2. 1.1 hrs
    3. 0.6 hrs
    4. 0.9 hrs

  29. 1996, Volkswagen, Jetta, and 2.0L engine: The Capacity of the cooling system is?
    1. 5.5 Quarts
    2. 5.8 Quarts
    3. Can Vary with Equipment
    4. 5.5 Liters

  30. True or false, in Technical Management Support under the heading of Service Advisor the MAP provides a list of third party Standard Operating procedures common to our industry?
    1. A) True
    2. B) False

  31. 1992, BMW, 535I, 3.4 What does Airbag trouble code 8 refer too?
    1. Left Front crash sensor defective
    2. LF sensor defective ground
    3. LF sensor faulty contact
    4. None of the above

  32. 1994,Volvo, 940, 2.3LFI: What path leads to the front brake pad R&R
    1. Diagnosis and Repair, Brakes and Traction Control, Brakes, Disc Brakes System, Brake Pad, Service and Repair, Front Brakes.
    2. Technical Management Support, Service Consultant, Motorists Assurance Program, Brakes, Front Brakes
    3. All the above
    4. None of the above

  33. 1987, Mercedes Benz, 190E, 2.6L: What is the path to Cylinder Head R&R procedures?
    1. Diagnosis and Repair, Engine, Cylinder Head Assembly, Technical Service Bulletins, Cylinder Head Replacement Revisions
    2. Diagnosis and Repair, Engine, Cylinder Head Assembly, Service and Repair.
    3. All the above
    4. None of the above

  34. 1998, Saab, 9000CSE, 2.3L: Is there a view of the lower control arm assembly?
    1. No
    2. Yes

  35. In the location of Technical Management Support/Emissions Quick Reference Guide/Powertrain Trouble Code Charts. On the Cummins Engine (Select Engine Code System), What does Flash code 115 indicate?
    1. Transmission Trouble
    2. No Engine speed signal
    3. Not being double clutched properly
    4. Not found in System

 

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