CAIS Tests - All Makes

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Certified ALLDATA Information Specialist (CAIS) Test, For ALLDATA Online

Test Type: All Makes

This test is inteneded for ALLDATA Professional Customers ONLY. If you have a current account with ALLDATA, please be sure to have your ACCOUNT # (Found on your bill) or your ACCOUNT PHONE # ready. You will be asked for it at the end of this test.
Good Luck!

1. Which buttons are active at the top of the ALLDATA®
Online log-on screen?*

a. Account Setup and Vehicle Selection
b. Account Setup and Help
c. Help and Exit Session
d. Vehicle Selection and Notes

2. After selecting a vehicle year, manufacturer, model and engine, the screen divides vertically into two halves. Each half provides a different way to select information.*

a. The left side allows you to choose a particular type of popular information.
b. The right side provides a choice of systems/components
c. Both sides are the same
d. Both A and B are correct

3. ALLDATA® Online will store previously selected vehicles as a hyperlinked list. On which of the following pages are previously selected vehicles displayed?*

a. Engine Selection
b. Year Selection
c. Manufacturer Selection
d. Model Selection

4. Typing a component in the Search field will display:*

a. A list of search results for the component name
b. A list of all the manufacturers of the component
c. A hyperlink to the Service and Repair procedures
d. Both A and C are correct

5. Which of the following statements best describes the function of the Help feature?*

a. Provides a list of help files that can be searched by Contents or Index
b. Provides a list of all the vehicles previously selected
c. Provides part numbers to the entire component hierarchy
d. Provides a list of the most Frequently Asked Questions

6. What does the Contents feature in Help do or contain?*

a. Provides a Key Word search feature that tells all about ALLDATA® Online
b. Provides a hyperlinked table of contents for Help
c. Its Search feature can find any information
d. Has a Map of all the data

7. At which levels of information can TSBs be found?*

a. Vehicle level
b. System level
c. All levels
d. Component levels

8. After identifying a vehicle, select Powertrain Management, then Computers and Control Systems. Under which information type would trouble shooting information, diagnostic charts, and pin-point tests be found?*

a. Description and Operation
b. Application and ID
c. Testing and Inspection
d. Service Precautions

9. Which of the following information choices will describe how the system you're working on should function?*

a. Technical Service Bulletins
b. Part and Labor
c. Application and ID
d. Description and Operation

10. Where do you find Parts and Labor information?*

a. At the vehicle level under Parts and Labor
b. At the component level under Parts and Labor, or on the Service Advisor discs
c. Under Technical Service Bulletins
d. Under Application I.D.

11. Which of the following answers best describes the blue-colored words that appear in articles?*

a. Hyperlinks to bring you directly to information about words or components
b. Hyperlinks to maintenance schedules
c. Both A and B are correct
d. Neither A nor B are correct

12. Some diagrams and images have blue boxes (hyperlinks) around the numbers and/or letters that point to parts. Clicking on a hyperlink will display:*

a. The manufacturer and cost of the part listed
b. A list of the information available for that component
c. Nothing happens; they are just for reference
d. The help files associated with that component

13. How do you locate severe service tables for a specific vehicle?*

a. Diagnostic Trouble Codes/Maintenance/Service Intervals
b. Maintenance/Service Intervals/Severe Service Table
c. Service Reminder Indicators/Severe Service Table
d. Maintenance/Service and Repair/Severe Service Table

14. What should you do when you need help locating information for a vehicle?*

a. Dial information
b. Check the FAQ page
c. Select the Contact ALLDATA® button to send e-mail or call 800-859-3282
d. Send snail-mail

15. Which of these four file tabs enables you to create a custom menu of your own prices?*

a. Setup
b. Estimate
c. Shop Jobs
d. Parts and Labor

16. What type of diagram information can be found at the vehicle level of information?*

a. Electrical
b. Vacuum
c. Connector views
d. All the above

17. What information should you provide when using the Contact ALLDATA® feature?*

a. Vehicle manufacturer, model, year, and engine
b. State specifically what information you want
c. Fill in the required contact information
d. All of the above

18. Which answer best describes a typical path to display transmission control system diagnostic charts?*

a. Vehicle, Computers and Control Systems, Description and Operation
b. Vehicle, then choose Diagrams
c. Vehicle, Powertrain Management or Transmission and Drivetrain, Transmission Control Systems, Testing and Inspection
d. Vehicle, Powertrain Management, Automatic Transmission/Transaxle, Diagnostic Charts.

19. Which answer best describes a typical path to display Anti-lock Brake System (ABS) trouble code charts?*

a. Vehicle, Computers and Control Systems, Brakes, Testing and Inspection
b. Vehicle, Brakes and Traction Control, Brakes, Anti-lock Brake System, Testing and Inspection
c. Vehicle, Powertrain Management, Computers and Control Systems, Brakes, Testing and Inspection
d. Vehicle, Brakes and Traction Control, Technical Service Bulletins

20. Which answer best describes a typical path to pinpoint tests or trouble codes in the engine computer control system?*

a. Vehicle, Powertrain Management, Computers and Control Systems, Testing and Inspection
b. Vehicle, Powertrain Management, Testing and Inspection
c. Vehicle, Powertrain Management, Computers and Control Systems, Pinpoint Tests/Trouble Codes
d. Vehicle, Powertrain Management, Computers and Control Systems, All Technical Service Bulletins

21. Which of the following answers has the correct definition for diagnostic trouble code (DTC) 46*2, on a 1993 Infiniti Q45, with 4.5L DOHC engine?*

a. Possible injector leak
b. A/T communication line is open or shorted
c. The throttle position sensor circuit is open or shorted
d. The secondary throttle position sensor circuit is open or shorted

22. Which of the following answers gives the correct definition for Antilock Brake System (ABS) Test 10 on a 1995 Nissan Pathfinder, with 2WD and a 3.0L engine?*

a. Control Unit Fault
b. Sensor Open or Short Circuit
c. ISO Solenoid Fault
d. ABS Engaged Frequently

23. Which path would you follow to locate Brake Pad Service on a 1994 Volvo 940, with a 2.3L SOHC VIN 88 B230F FI?*

a. Vehicle, Brakes and Traction Control, Brakes, Brake Caliper, Brake pad
b. Vehicle, Brakes and Traction Control, Brakes, Brake Caliper
c. Vehicle, Brakes and Traction Control, Brakes, Brake Pad, Service and Repair
d. Vehicle, Brakes and Traction Control, Brakes, All Technical Service Bulletins

24. Which path would you follow to locate a timing belt replacement interval?*

a. Shop Operations, Motorist Assurance Program (MAP)
b. Shop Operations, Service Advisors Reference, Timing belt Replacement Intervals
c. Technicians Reference, Timing belt Replacement Interval
d. Both B and C are correct

25. How can you use ALLDATA Online to add personalized notes, tech tips, facts or reminders for a specific vehicle?*

a. Select Notes and write your comments in the window
b. Attach a Post-it note to the screen
c. Post a bulletin on your shop board
d. Discuss it with your mentor during lunch

26. Which is the correct path for a cylinder head replacement procedure on a 1987 Mercedes Benz 190E (201 Chassis), with a 6-2599cc 2.6L SOHC (103)?*

a. Vehicle, Engine, Cylinder Head Assembly, Service and Repair
b. Vehicle, Engine, Cylinder Head Assembly, Parts and Labor, Replace
c. Vehicle, Engine, Service and Repair, Replace
d. Vehicle, Engine, Service and Repair, Parts and Labor, Replace

27. How do you change your logon name or password?*

a. Select Account Setup, Change Logon Name and Password
b. Select Vehicle Selection, Change User Name and Phone
c. Select Exit Session
d. Contact your systems administrator

28. Which of the following answers best describes how to print just an image (illustration)?*

a. Right click over the image in the article and Print
b. Click on the Zoom button or the Size For Print button, then click Print on your browser
c. Both A and B are correct
d. Neither A nor B are correct

29. Which of the following answers describes the content of Recall #553 for a 1992 Dodge Caravan, AWD, with a 3.3L engine?*

a. Internal PCM fault condition detected
b. Incorrect angle of a fuel tank flange
c. Antilock Brakes defect correction
d. Defective steering column Bolt

30. What is the correct refrigerant oil capacity specification for the condenser on a 1993 Honda Civic, with a 1.5 Liter 4 cylinder SOHC (VTEC) Engine?*

a. 3 oz
b. 2/3 oz
c. 32 oz
d. 2 oz

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**Account # = Account # on you monthly statement or your Account Phone #