Cumberland, Rhode Island, founded in 1746, is situated along the Blackstone River, just eight tenths of a mile from the Massachusetts state line. It’s a small city – approximate population, 32,000 – within densely populated Providence County.
Mutter Motors’ roots go back to the 1930’s as Cross Street Auto Sales in nearby Central Falls. The dealership’s slogan was, “We may be on a hill, but we’re on the level.”
Type: Independent Mechanical Repair Facility Bays: 3 Employees: 5 including 3 technicians Affiliations: ASE ALLDATA Products: ALLDATA Pro Greatest value of ALLDATA products: Technical Service Bulletins (TSBs); wiring diagrams
In it’s current form, Mutter Motors is a third-generation, family-owned business, with a small used car lot and three service bays. The five employees include three technicians who – thanks to manufacturers’ repair information from ALLDATA – solve any problem that arrives in the shop.
Mutter Motors has serving the vehicle owners of Cumberland since 1968. That was 20 years before ALLDATA solved the problem of repairing and servicing those increasingly complex vehicles.
When ALLDATA did become available in the marketplace, the Mutter family quickly realized its value. “We were one of ALLDATA’s original customers,” says Jeff Mutter. Back then, the system came loaded on an Atari computer. Today, Jeff and his technicians access ALLDATA online.
ALLDATA has proven its value time and again for Mutter Motors.”I don’t know how we would get along without it,” says Jeff. “ALLDATA is fast for finding information. The wiring diagrams are great. We use it for estimating too.”
“TSBs save us a lot of time and money. It’s one of the tools we can’t do without.”
Up-to-date TSBs have proven particularly valuable to the shop. Jeff illustrates this with a story that shows why customers stay loyal to Mutter Motors. “A woman came in with a transmission problem. The first thing I did was pull the TSBs on ALLDATA and we found her problem. I sent her to the dealer, and the fix was on them. It would have been a $4,000 – $5,000 job. We didn’t get any of it, but it was good for long-term customer relations.”
Although Mutter Motors did not benefit directly from this situation, they made a friend – a friend who will certainly tell others about Mutter Motors.