Dodge(R) Caliber Door Glass Squeaks and Groans

Dan Espersen
ALLDATA® Collision^SM
Senior Program Manager

After an accident, your shop replaced the left front door shell on a 2007 Dodge ® Caliber ® . Everything looks great and the fit and finish is to manufacturer's standards. Several weeks later, your customer comes back because the window is making a groaning sound when it is raised or lowered. You confirm the problem and provide your customer with alternative transportation. Upon further examination, you determine that the source of the sound is the window regulator, which was not damaged in the accident and not replaced. What do you do? Replace the regulator without charge?

• Explain to your customer that it is not accident related and charge them for the repair?
• Attempt to charge the insurance company (If applicable) for the repair?

This situation could result in unnecessary phone calls, rental car costs, CSI issues and above all, time and money. Could this situation have been prevented prior to customer delivery? Yes! This problem was described in a Technical Service Bulletin (TSB) published by the factory.

Here is the procedure for repairing a squeak or groaning noise in the door when raising or lowering the window glass on a 2007 - 2008 Dodge Caliber. Other vehicles that apply are listed under Models.

Overview This bulletin involves lubricating the window regulator rails.

Models
2006 - 2007 (CS) Chrysler ® Pacifica ®
2007 - 2008 (LX) Chrysler 300 ® , Dodge Magnum ®, Dodge Charger ®
2007 - 2008 (MK) Jeep ® Compass ® , Jeep Patriot ® 2007 - 2008 (PM) Dodge Caliber

NOTE: This bulletin applies to all 2006 - 2007 CS, 2007 - 2008 LX vehicles built before November 14, 2007 (MDH 1114XX) and PM/MK vehicles built before May 13, 2008 (MDH 0513XX).

Symptom/Condition
Squeak or squealing sound from the window regulator area when raising or lowering the front or rear door glass. Groaning sound when cycling the front or the rear door glass to the full up position.

Diagnosis
If the customer describes the Symptom/Condition, verify the sound is from the regulator and is not being caused by glass run seals or belt seals. If the condition is present, perform the repair procedure on the door.

Parts Required
Chrysler ® Part # 68003883AA - Grease, White Lithium - 3 oz. Tube (One tube will lubricate approximately three doors).

Repair Procedures
Always refer to ALLDATA ® Collision SM for safety procedures, identification of material types, recommended refinish materials, removal and installation procedures. Always refer to the manufacturer for questions relating to applicable or non-applicable warranty repair information.

• Remove door trim bolster.
• Remove the door speaker cover and speaker.
• Lower regulator to a position where forward (white) slider is visible is visible through opening.
• Apply 0.5 oz. of white lithium grease p/n 68003883AA to metal rail between slider fingers (Figure 1).
• Move regulator to position where rear (white) slider is visible through opening.
• Apply 0.5 oz. white lithium grease p/n 68003883AA to metal rail between slider fingers (Figure 2).
• Raise and lower the window 3 or 4 times to distribute the grease and verify the issue is resolved.
• Install the door speaker and cover.
• Install the door trim bolster.
• Repeat the lubrication process only on doors that have a regulator squeak or groan sound issue.

Written by Dan Espersen, ALLDATA Collision Program Manager. Dan is a Gold Pin Member of the Collision Industry Conference (CIC) and holds an AA Degree in Automotive Technology. He has 17 years of experience in the collision industry and 17 years of experience in the automotive industry.

©2008 ALLDATA LLC. All rights reserved. All technical information, images and specifications are from the ALLDATA Product. ALLDATA is a registered trademark of ALLDATA LLC. All other marks are the property of their respective holders.

Dodge, Caliber, Chrysler, Pacifica, Chrysler 300, Magnum, Charger, Compass and Patriot are registered trademark names and model designations of Chrysler LLC. All trademark names and model designations are being used solely for reference and application purposes.