by Rich Diegle, ALLDATA Tech-Assist Team Supervisor
During the early years of my career, I noticed that many dealership owners or general managers thought the service department was just a necessary expense that was required by the manufacturer. The sales team was the dealership’s primary source of revenue, and as such, was treated to spiffs, bonuses and all-expenses-paid trips. Was the service department included? Unfortunately . . . no.
Drive Rite Automotive owner Hari Dhiwali is a man with a plan. And that plan involves utilizing technology and prioritizing the customer to deliver outstanding repair experiences. Drive Rite is located in Northern California
It’s a common problem that affects many industries – and the automotive repair industry is certainly not immune. It keeps business owners and managers up at night. That problem is trying to hire and retain top-notch, qualified employees. It’s not easy. Whether you run a high-tech software company or a three-bay garage in rural America, many of the challenges are the same.
Facebook isn’t just for people to keep up with their friends. It can be a valuable tool to drive business to your shop, communicate with customers and stay updated on industry news—but some may feel it’s not worth the effort or takes too much time to maintain. Read on for more myths and the truth about business-related Facebook pages.
The Federal Trade Commission is putting dealerships that promote rigorous multi-point inspections under the microscope. Recently, General Motors and two large dealership groups were the target of FTC actions alleging that they are misleading consumers with claims that their vehicles are “certified” and “safe”. Some of these “safe” vehicles were sold with unrepaired safety recalls.
Self-driving cars are everywhere these days. Not physically on the road, unless you’re in the tech hubs of California or Texas, but they are all over the news. Google has a model it’s testing in California, Texas and Washington. GM has acquired multiple companies that are developing self-driving
Who works in your shop? Master techs? Techs just out of school? Someone in between? Most shops have technicians at all levels of skill and experience, from the expert to the newbie. Successful shops find ways to share knowledge and cross-train to create a solid team. But there’s always room for improvement.
by Sara EisenbergContributions from John Lee & Rich Diegle
As a shop owner, your goals include looking for ways to increase your business and, even more importantly, to secure repeat business. There is one way you can achieve both goals, of increasing and ensuring repeat business:
By Rich Diegle, ALLDATA Tech-Assist Team Supervisor
Remember when every go-fast part listed in a performance catalog was guaranteed to give you at least 10% – 15% more power? I used to think that if I could install just a few of those high-performance parts on my motor, I could boost my horsepower by 40% or more! So I did …
A customer drops their vehicle off with the malfunction indicator light on. With the clock ticking down on your one-hour diagnostic time, you pull numerous trouble codes then jump directly into the factory diagnostic test procedures. In the end, the test results yield no concrete answers.
I was talking with the owner of a fairly successful shop in Boston the other day. He told me that, although his technicians’ productivity is above average, they still seem to have problems making flat rate on diagnostics.
Factory repair procedures are essential for many reasons – from identifying and locating materials (UHSS, mild steel, aluminum, magnesium, plastics etc.) to programming a multitude of electronic systems. And today you need OEM information for the structural repairs you used to do in your sleep…before cars became so extremely complex.
By John Lee and Rich Diegle, ALLDATA Tech-Assist Team
Our friend, let’s call him Jim, is a great mechanic. He’s even better at writing service orders and taking care of his customers. Like many good mechanics, after years of providing great service at someone else’s shop, he decided to make the transition to opening his own shop.
From the ALLDATA® Community Automotive Diagnostic Team
Many 2011 and prior GM® passenger cars or trucks may exhibit multiple diagnostic trouble codes (DTCs) from different modules and have numerous electrical issues. The repair may be as simple as applying dielectric grease to the appropriate connectors. Why? It helps eliminate the effects of fretting corrosion.
Cars and trucks are a big part of people’s lives. They help us go places, do things, and we depend on them like few other things in our lives. People also tend to love their cars and spend lots of money on them. So when defects – real or perceived – are brought to light,
By the ALLDATA Community Automotive Diagnostic Team
The way technology is evolving, it’s a good idea to stay informed of what the manufacturers are bringing to market each year. And for those hard-to-diagnose problems, give ALLDATA® CommunitySM a try. Select the Community link located on your ALLDATA® Collision S3500SM
By Karl Kirschenman, ALLDATA Collision Product Manager
You pride yourself on taking a pile of twisted metal and restoring it back to its vehicular glory. It is a marvelous thing to bring back a car to its roadworthy pre-collision state. But when that same vehicle comes back to the shop with minor issues, it presents a scenario that could go for or against you.
By the ALLDATA Community Automotive Diagnostic Team
By ALLDATA Community Automotive Diagnostic Team
Occasionally a customer will drop their vehicle off with a tire that’s slowly losing air pressure over a period of days or weeks. The Tire Pressure Monitor light is glowing and the customer is tired of adding air. Now it’s up to you to find out why.
“I hear a noise!” That’s a customer complaint that might encourage you to suddenly take a long lunch. But before you run off for a BLT, check a TSB! Conditions, such as random noises, are often already known by the manufacturer, and a solution may be available.
Diagnosing an unfamiliar condition without OEM information can take time and cost your customers money. You may save both time and money by first consulting a vehicle manufacturer’s technical service bulletins (TSBs).