“The ALLDATA diagnostic technician really listened to me while I explained the problem. He made me feel like we were working as a team, not just telling me what to do. Together we quickly got to the bottom of an unusual no-start problem and I was able to get the car back to the owner on time. ALLDATA Community has proven to be a welcome asset to my business.”
Just like the old days
“In the old days, shops would share information — bounce ideas back and forth. It’s not like that anymore. When you have a tough diagnostic problem, you’re on your own. The ALLDATA diagnostic techs on the other hand, are very knowledgeable and more than willing to go the extra mile to offer advice to help you get a vehicle fixed right.
When I need to talk directly with a master tech about a particularly challenging diagnostic problem, I can use the ALLDATA Diagnostic Hotline. I’m able to get in touch with a live person to brainstorm some ideas — just like the old days. ALLDATA Community has proven to be very beneficial in boosting our productivity. Thanks guys for your great advice!”
An elusive misfire problem
“Right from the start, your diagnostic technician impressed us with his efficient and professional approach to identifying the cause of an elusive misfire problem. The results from our static compression and leak-down tests were normal. All of the other common causes for misfires checked-out good.
After performing a ‘running compression check,’ which was recommended by your diagnostic technician, we found a twenty-percent compression variance in cylinder number four. After removing the valve springs, we found an extremely loose valve guide in that cylinder. Problem solved! Thanks so much for your help!”
Together we fixed the problem
“I’ve owned my shop for nearly 14 years in this small town where we all depend on each other for the services we provide. Everyone’s like family. I treat my customers as I would like to be treated — with great customer service, honest answers and fair prices. When you do business like that, customers will believe in you.
ALLDATA Community was very beneficial when I had a Tahoe in with difficult adjustable rear suspension problem. I was able to talk with a master tech on the Diagnostic Hotline and he walked me through a detailed diagnosis. Together we fixed the problem. My customer was excited to get their vehicle repaired and for a fair price. ALLDATA Community is something I can believe in.”