Nearly everyone can agree that training can be a good thing; it can help employees become more proficient and efficient, reduce ‘come backs’, and increase customer satisfaction. The
more up to date your technicians’ skills, the greater the variety of vehicles they can repair, or depending on the training, the more specialized work they can do. Training is clearly a good investment.
Does formal training fit into your budget? Online training for certification in a single automotive system can cost from $1000 to $2000 for one technician. OEM training that is done at your shop can cost around $220 per day per technician, and may be limited to dealerships only.
When your training budget can handle it and certification or on-site training for all your techs fits the bill, these options are reasonable. But if you have a technician who wants to brush up on say, reading wiring diagrams or component schematics, or one who needs to become more familiar with brake systems in general, what do you do?
If you have someone who wants (or needs) training that is less formal than attending an OEM seminar, but is more structured than having them review the service and repair articles, consider online classes. There are manufacturers who provide classes in general automotive systems repair and service.
You should be able to find information for training if you visit an OEM web site. Some manufacturers limit training access to authorized dealerships only, but there are quite a few that offer them to independents. The cost varies widely, from $60 to $90 per single subject course, to “Free with a site subscription” for online courses, more for classroom training as previously mentioned.
There are also resources you may not be aware of. Part of the OE information found in ALLDATA Repair® and ALLDATA Collision® can help a technician gain a better understanding of a particular system. For example, Ford provides an extensive overview of the brake system under the ‘Description and Operations’ category, as well as an excellent introduction to understanding wiring diagrams under ‘Diagrams – Diagram Information and Instructions’. Even the actual Service and Repair procedures can be used as “study” material. (Quite a few Automotive Technical training facilities use ALLDATA Repair in their classrooms and labs for just that reason). Resources like this are great for the technician who needs a ‘little bit more’ to increase his or her skills.
The ALLDATA® Training Garage℠ is another resource for online training particularly suited for the shop that wants professional level instructional material at an extremely affordable cost. All of the courses offered at alldata.training.com were developed by the Raytheon Company; the same one that developed training for General Motors and that provides instructional material to industry wide automotive training and technical facilities.