A customer drops their vehicle off with the malfunction indicator light on. With the clock ticking down on your one-hour diagnostic time, you pull numerous trouble codes then jump directly into the factory diagnostic test procedures. In the end, the test results yield no concrete answers.
By Karl Kirschenman, ALLDATA Collision Product Manager
The Jeep® was a recognizable symbol of American fighting forces in World War II, just as the “Huey” helicopter was an iconic symbol of Vietnam.
Just about anyone who cares about machines on wheels – and that should include everyone reading this – has probably heard that the name Jeep was derived from the initials, G.P., initials for “general purpose.” That explanation has been repeated so many times that hardly anyone questions it.
Diagnosing an unfamiliar condition without OEM information can take time and cost your customers money. You may save both time and money by first consulting a vehicle manufacturer’s technical service bulletins (TSBs). When a fix for a known issue is already published, it’s a win-win for everyone. Here’s an excerpt from a TSB issued by Chrysler dealing with a steering problem on certain 2009 Chrysler® and Dodge® vehicles.
Cloud-based shop management system combines profitability and customer relationship features with online convenience.
Elk Grove, California – December 19, 2013 – ALLDATA LLC, the leading provider of manufacturers’ automotive repair information and solutions for professional automotive service and collision repair shops, has launched its cloud-based shop management system, ALLDATA® ManageTM Online.
Created by experts, for experts, ALLDATA is the leading provider of OEM service and repair information to the professional automotive service and collision industries. Trusted worldwide by over 300,000 technicians in 80,000 shops, ALLDATA provides repair and collision shops a suite of products to increase shops’ traffic, improve processes and repair quality.