How does your shop handle it when a customer declines regular maintenance procedures? It happens all the time. And it can be a tricky situation—you don’t want to do a “hard sell” and be viewed as pushing unnecessary work, but you want to help keep your customers’ vehicles in good shape. The Car Care Council’s 2015 vehicle inspection results show that your efforts are needed.
We’ve covered how to talk with your customers about repairs and maintenance procedures—but how do you talk with them about the parts needed for either repairs or maintenance? There are OEM parts, high-quality aftermarket parts, lower quality aftermarket parts, refurbished parts and everything in between. It can be overwhelming for customers to decide what to use—and it’s your job as an advisor to help them make the right choice.
These Tech Tips are based on actual cases ALLDATA techs nationwide have solved with the help of our Tech-Assist Team.
If you are an existing ALLDATA customer, access these and other interesting Verified Repair cases by visiting ALLDATA Community. Quickly find the complete case details including schematics and images using the “Search Filters” feature.
Community Harnesses the Power of Technicians across North America to Ask Questions, Share Information and Continually Learn from Experience-Based Repairs to Help Keep Their Shops Productive and Profitable
Elk Grove, California – July 22, 2015 – ALLDATA LLC, the leading provider of manufacturers’ automotive repair information and solutions for the professional automotive service and collision repair industries, today announced that ALLDATA Community has surpassed 70,000 unique users. ALLDATA Community is an interactive online community offering experience-based advice to diagnose and solve challenging repairs. Launched in October 2013 and included within ALLDATA Repair and ALLDATA Collision, Community has experienced year-over-year growth of 180 percent.
Created by experts, for experts, ALLDATA is the leading provider of OEM service and repair information to the professional automotive service and collision industries. Trusted worldwide by over 300,000 technicians in 80,000 shops, ALLDATA provides repair and collision shops a suite of products to increase shops’ traffic, improve processes and repair quality.