ALLDATA delivers best-in-class customer service, unlike anyone in the industry. We provide every customer with access to the support they need in the way they need it. Shops can choose from live agent assistance by phone or chat, live online classes, training videos, self-help articles, and more. Shops know the importance of customer care – so do we. ALLDATA is here when you need us.
ALLDATA offers many levels of customer support. For those who prefer self-help we have created “ALLDATA Support”. ALLDATA Support articles are designed to save you time and get you back to work. You get instant access to product and account support. Please note, by clicking the link below, you will be leaving www.ALLDATA.com to enter the ALLDATA Support site.
ALLDATA customers have access to the ALLDATA Library Resource Center team, which has over 120 years of combined ALLDATA product experience. The team has:
373 current ASE certifications
51 editors and agents on staff with ASE certification
20 ASE Master Technicians on staff
Two I-CAR Platinum-level experts
Our outstanding team of dedicated professionals give you access to:
Thousands of manuals going back pre-1982
Fast fax-back and e-mail service
Assistance six days a week
Direct access to manufacturers’ data
In 2011, our professional support team responded to requests in 30 minutes or less 95% of the time. You can call, fax or e-mail. We will research the requested information and quickly send it back to you. Go HERE to learn how to submit a library request.
Created by experts, for experts, ALLDATA is the leading provider of OEM service and repair information to the professional automotive service and collision industries. Trusted worldwide by over 300,000 technicians in 80,000 shops, ALLDATA provides repair and collision shops a suite of products to increase shops’ traffic, improve processes and repair quality.