ALLDATA delivers best-in-class customer service, unlike anyone in the industry. We provide every customer with access to the support they need in the way they need it. Shops can choose from live agent assistance by phone or chat, live online classes, training videos, self-help articles, and more. Shops know the importance of customer care – so do we. ALLDATA is here when you need us.
ALLDATA offers many levels of customer support. For those who prefer self-help we have created “ALLDATA Support”. ALLDATA Support articles are designed to save you time and get you back to work. You get instant access to product and account support. Please note, by clicking the link below, you will be leaving www.ALLDATA.com to enter the ALLDATA Support site.
ALLDATA subscribers have access to the ALLDATA Library Resource Team. When you can’t find the diagnostic or repair information you’re looking for, our Library agents are here to help! These experienced experts can help you locate information in your product or send you the additional information you need.
Our outstanding team of dedicated on-staff professionals include:
ASE Master Technicians
I-CAR trained experts
Certified ALLDATA Information Specialists
The ALLDATA Library staff is committed to providing our customers with accurate information. Help is a just click away within the product or a quick call to a team member. Either way, you’ll have access to:
Thousands of service manuals for older vehicles (Pre-1982)
For answers to difficult diagnosis and repair problems, ALLDATA offers advanced solutions.
ALLDATA Community – It’s included in our ALLDATA Repair and ALLDATA Collision products. Search the verified-repair database or post your question and get suggested repairs and diagnostic tips from 300,000 other ALLDATA techs.
ALLDATA Tech-Assist – When you’re stuck on a difficult diagnosis or repair job, call our team of highly-skilled Master Techs for trustworthy advice. It’s like having a master tech in the shop that’s not on the payroll.
Library – Community – Tech-Assist
Automotive Support that helps you get the job done
Created by experts, for experts, ALLDATA is the leading provider of OEM service and repair information to the professional automotive service and collision industries. Trusted worldwide by over 300,000 technicians in 80,000 shops, ALLDATA provides repair and collision shops a suite of products to increase shops’ traffic, improve processes and repair quality.