ALLDATA delivers best-in-class customer service, unlike anyone in the industry. We provide every customer with access to the support they need in the way they need it. Shops can choose from live agent assistance by phone or chat, live online classes, training videos, self-help articles, and more. Shops know the importance of customer care – so do we. ALLDATA is here when you need us.
MyALLDATA (my.alldata.com) contains short articles and videos that show you how to set up and use your product, troubleshoot and correct any problems, and answer your questions. Chat with a MyALLDATA representative to find the articles that you need, or share questions and solutions with other customers through the Shop Forum.
Agent Assistance
Customer Support Agents are available six days a week.
Monday – Friday, 5:30 am – 5:00 pm (PT)
Saturday, 6:00 am – 2:30 pm (PT)
For Customer Support Contact Options Click Here (Note you will be leaving the ALLDATA.com site)
ALLDATA offers many levels of customer support. For those who prefer self-help we have created “MyALLDATA”. MyALLDATA provides 24/7 self-help support articles and videos designed to save you time and get you back to work. You get instant access to product and account support, as well as the opportunity to share information with your peers through the Shop Forum. Please note, by clicking the link below, you will be leaving www.ALLDATA.com to enter the MyALLDATA site.
ALLDATA customers have access to the ALLDATA Library Resource Center team, which has over 120 years of combined ALLDATA product experience. The team has:
373 current ASE certifications
51 editors and agents on staff with ASE certification
20 ASE Master Technicians on staff
Two I-CAR Platinum-level experts
Our outstanding team of dedicated professionals give you access to:
Thousands of manuals going back pre-1982
Fast fax-back and e-mail service
Assistance six days a week
Direct access to manufacturers’ data
In 2011, our professional support team responded to requests in 30 minutes or less 95% of the time. You can call, fax or e-mail. We will research the requested information and quickly send it back to you. Go HERE to learn how to submit a library request.
Customer Support & Library Hours (Pacific Time)
Monday – Friday, 5:30 am – 5:00 pm (PT)
Saturday, 6:00 am – 2:30 pm (PT)
ALLDATA delivers best-in-class customer service, unlike anyone in the industry. We provide every customer with access to the support they need in the way they need it. Shops can choose from live agent assistance by phone or chat, live online classes, training videos, self-help articles, and more. Shops know the importance of customer care – so do we. ALLDATA is here when you need us.
Your ALLDATA Team
Free Webinars
ALLDATA hosts free webinars every month on topics ranging from overcoming industry challenges to best profit-building practices.
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