Please stay tuned for upcoming Frequently Asked Questions (FAQs) and informative tutorials for all products.
Here are some FAQs about ALLDATA ServiceCenter.
| Q |
Why do I get an error message when I try to install ServiceCenter? |
| A |
Your anti-virus software is blocking communication through your computer’s firewall. Turn your virus protection program off until installation is complete. |
| Q |
Can I export reports from ServiceCenter? |
| A |
Yes, you can export any report in ServiceCenter. In the upper left-hand corner of the print preview dialogue box, select the icon for Export.
You can now save the report as a Disk File, allowing you to save the contents of your report as a PDF, Word Doc, Excel spreadsheet or other format.
In the new format, the report may be edited or reformatted.
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| Q |
Why is my “New Estimate” button missing from Service Center? |
| A |
This happens if you update your ALLDATA subscription to the latest version without opening the program and agreeing to the terms and conditions. |
| Q |
Why are there no customers showing in my balance due statement? |
| A |
For a customer to show up in a balance due statement, the customer’s ticket must be POSTED. If the ticket is not posted it will not show in any of the balance due reports.
Here is how to get a ticket to appear in a Balance Due Statement:
- Post the ticket
- The program will recognize that no money has been collected for the invoice. Since we are forming a balance due statement this is OK. Click OK.
- Select Reports > Customer Reports. Here you can choose the balance due report you want.
- Once you select a report, click OK. Now, the customer should appear in your balance due statement!
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