You’ve ensured your techs stay current with technology through on-going training. Your front counter folks have been coached in good customer service and ‘best practices’ for promoting more business. So your shop is ready to rock and roll, right? Well, may
Keeping your technicians up-to-date with the latest technology is obviously a good investment. Well-trained techs mean fewer come-backs, faster repairs and happier customers and this means more cash in the register.
by Wallis Miller, Lead Developer/Training AnalystApril 2013
Nearly everyone can agree that training can be a good thing. It helps employees become more proficient and efficient, reduce ‘come backs’, and increase customer satisfaction. The more up-to-date your technicians’ skills, the greater the variety of vehicles they can repair. Training is clearly a good investment.