by Sara EisenbergContributions from John Lee & Rich Diegle
As a shop owner, your goals include looking for ways to increase
your business and, even more importantly, to secure repeat
business. There is one way you can achieve both goals, of
increasing and ensuring repeat business:
I was talking with the owner of a fairly successful shop in
Boston the other day. He told me that, although his technicians’
productivity is above average, they still seem to have problems
making flat rate on diagnostics.
Most people are inundated with emails. Information from companies
about recent orders, customer inquiries, spam, invitations to
play Clash of Clans—it can be overwhelming to sort through it all
and determine what needs action. At ALLDATA, we try to make your
life easier. And that’s why we’re introducing the Message Center
to ALLDATA Repair and ALLDATA Collision.
Factory repair procedures are essential for many reasons – from
identifying and locating materials (UHSS, mild steel, aluminum,
magnesium, plastics etc.) to programming a multitude of
electronic systems. And today you need OEM information for the
structural repairs you used to do in your sleep…before cars
became so extremely complex.
By John Lee and Rich Diegle, ALLDATA Tech-Assist Team
Our friend, let’s call him Jim, is a great mechanic. He’s even
better at writing service orders and taking care of his
customers. Like many good mechanics, after years of providing
great service at someone else’s shop, he decided to make the
transition to opening his own shop.
Cars and trucks are a big part of people’s lives. They help us go
places, do things, and we depend on them like few other things in
our lives. People also tend to love their cars and spend lots of
money on them. So when defects – real or perceived – are brought
ALLDATA is in business to support the automotive repair and
collision industries with proven systems and services that make a
positive difference. Over the years, we have learned a thing or
two about what it takes to help a shop succeed. We are sharing a
few of these “best practices” in the interest of keeping your
business strong and healthy.