ALLDATA ramps up its Master Technician diagnostic hotline Now offers Tech-Assist 7 days a week plus live video-streaming
by Sheryl Bussard
Who ya gonna call? ALLDATA Tech-Assist®. Especially now that ALLDATA has expanded its diagnostic and repair hotline service, hiring additional technicians at its Elk Grove headquarters and at new hotline call centers in Georgia and Texas.
The expansion of its Tech-Assist program, which is staffed exclusively by ASE-Certified Master Technicians, reflects ALLDATA’s ongoing commitment to provide exceptional, knowledgeable diagnostic and repair support to its customers, when and how they need it.
The Tech-Assist team is made up of seasoned diagnostic veterans, many of whom have been instructors and shop owners themselves. Each consultant has experience with multiple vehicle manufacturers and expertise in both developing customized diagnostic strategies and communicating to the customer – be it a shop technician or the shop owner – how to perform the needed repairs.
“ The expansion of ALLDATA Tech-Assist aligns with our mission to provide the highest level of professional support when shops need help with challenging diagnostic or repair issues. ”
Vice President, Commercial Support, AutoZone
and President, ALLDATA
Now open 7 days a week
In line with this commitment, ALLDATA also increased the Tech-Assist hours of operation, making the service available 7 days a week to take shops’ calls – a convenience no one else offers.
Unlimited calls per vehicle case
Whether a shop needs diagnostic troubleshooting or step-by-step repair advice, ALLDATA’s ASE-Certified Master Technicians stay with the customer until the problem’s solved. That includes unlimited calls per case involving one vehicle, a benefit that is above the norm for most hotline services.
“The expansion of ALLDATA Tech-Assist aligns with our mission to provide the highest level of professional support when shops need help with challenging diagnostic or repair issues,” said Mitch Major, Vice President, Commercial Support, AutoZone and President, ALLDATA. “Being staffed by ASE-Certified Master Technicians – many of whom have decades of experience – and having the resources of our extensive technology database, puts ALLDATA Tech-Assist at the forefront of automotive repair hotline services.”
Expert help plus the convenience of live video-streaming
Another benefit ALLDATA Tech-Assist offers is that customers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can “show” the problem using interactive livestreaming video, and the Tech-Assist consultant can then “draw” on the screen to help pinpoint the diagnostic issue or repair solution.
Watch ALLDATA’s Tech-Assist team using the Rescue Lens app.
Major added, “What also sets our hotline service apart is the people – the Tech-Assist team has a passion for helping their fellow technicians and have access to the latest technology and repair information. It’s a combination that’s tough to beat.”
Not an ALLDATA customer? See why over 400,000 technicians in 100,000+ shops trust their day-to-day repair needs to ALLDATA, the industry’s #1 choice for OE-direct diagnostic and repair data, both mechanical and collision. To experience the best ALLDATA ever, simply start a free trial.