Mike Anderson’s Webinar Reveals Industry’s Best Practices
by ALLDATA Staff
Mike Anderson of Collision Advice is renowned for his collision
industry experience and data-driven approach to shop operations,
management, and collision diagnostics and repair. We encourage
you to check out the webinar hosted by Mike,
You Don’t Know What You Don’t Know. While it may
sound somewhat ominous, the title makes a good point—that what
you don’t know is just as important as what you do know.
You may be an expert technician, but vehicles are constantly
changing and we think you might be surprised what those changes
can mean to your workflow. In this webinar, Mike offers plenty of
examples and hands-on tips to illustrate how ALLDATA’s
industry-leading OEM information database and other advanced
online tools can help you avoid the potentially serious
repercussions of “what you don’t know.”
Along the way, Mike covers a wealth of valuable information. For
example: did you know that you need to perform a zero-point
calibration on Toyota vehicles after completing collision
repairs? The same holds true for many other vehicle makes.
Sometimes important details like this get lost in the OEM
information-shuffle—that’s where ALLDATA Collision has your back,
with checklists and process-critical callouts so you know you’re
completing safe and accurate repairs for every vehicle, every
Do you research components and specs to make sure you are using
the appropriate materials? Some OEMs require specific scan tools
to complete accurate calibrations; some require specific
adhesives that are not normally used. If you don’t use the
specific part or tool the OEM requires, your repair is not
consistent with OEM standards and could result in problems for
customers—and your shop—down the line.
We all want to work smarter, not harder. And Mike makes the point
that one of the ways that shops can work smarter is to use
OEM-direct information, like that found in ALLDATA Collision.
ALLDATA Collision includes lists of Repairs and Inspections to
perform before and after work is completed, and integrates with
all major estimating systems to help shops create accurate
estimates and invoices. The Estimate Integration feature
available with ALLDATA Collision analyzes your estimate and
returns information about things you “might want to know,”
including repair procedures, material requirements and more.
ALLDATA Collision also includes Manufacturer Position Statements
that address some of those not-so-obvious things, such as whether
a part can be repaired or must be replaced.
The bottom line is that Mike wants all shops to think safety
first. As he says, “At the end of the day, when a customer brings
their vehicle to you, signs the authorization form, and hands
over their keys, they are saying ‘I trust you to get my vehicle
back to safe, pre-accident condition’—and it’s your
responsibility to fulfill that obligation to the customer.”
ALLDATA Collision can help you fulfill your obligation to each
and every customer with its database of OEM-direct information
for more than 38,000 engine-specific vehicles. Get more information or sign up for a free
trial. And if you aren’t already using it, check out Estimate
Integration—it can make a big difference to your shop
productivity and efficiency.
With real-world collision repair examples and power-user tips,
Mike’s webinar, “You Don’t Know What You Don’t Know”
offers the kinds of insights and best practices that will drive
your repair business to the next level. Take a look at—we’re
confident you’ll find that it’s time well spent.