Talent and Technology is Standard at Drive Rite Automotive
Customer Profile - ALLDATA Staff
Drive Rite Automotive owner Hari Dhiwali is a man with a plan.
And that plan involves utilizing technology and prioritizing the
customer to deliver outstanding repair experiences. Drive Rite is
located in Northern California and offers service on all
vehicles, from small automobiles to trucks and motor homes. Two
Quick Lube bays deliver fast oil changes, along with ten
drive-through bays for smog checks, brakes, transmissions, engine
rebuilds, air conditioner service, diesels and more.
Drive Rite focuses on technology to speed the diagnosis and
repair process—and ensure accurate repairs. Each technician
has a mobile “command center” with a computer and printer.
That means they can access online repair information, like
ALLDATA Repair, to create the best repair plan for each
vehicle. The shop uses multiple scan tools to ensure they can
access all codes from all vehicles. There is even a dedicated
technology room which acts like a veritable tool warehouse.
Drive Rite Automotive
Location: Windsor, California
Owner: Hari Dhwali
Number of Bays: 10
Staff: 11 total, with 8 technicians and 3
All of Drive Rite’s technicians are ASE Certified and a few are
Master Technicians. Dhiwali is an instructor in the local
community college’s Automotive Technology department and trains
some of his technicians from the very beginning of their career.
Training and ongoing education are paramount to Dhiwali and his
Drive Rite takes customer service very seriously. The shop
strives to provide professional, on-time service with open
communication and transparent pricing. Two counters speed the
check-in and check-out processes.
Customers can enjoy the comfortable waiting room while their
vehicle is being serviced, with ample seating and natural light.
Dhiwali says, “I enjoy providing old-fashioned service to the
community and think of our customers as friends.”
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