By Karl Kirschenman, ALLDATA Collision Product Manager
You pride yourself on taking a pile of twisted metal and
restoring it back to its vehicular glory. It is a marvelous thing
to bring back a car to its roadworthy pre-collision state. But
when that same vehicle comes back to the shop with minor issues,
it presents a scenario that could go for or against you.
To your customer, no problem is “minor.”
The vehicle owner may insist that the condition was not present
prior to the crash and that you must have missed it. Maybe yes,
maybe no. Step One: Check the factory-issued technical service
bulletins (TSBs) before doing anything. If the noise or
intermittent condition is already known to the manufacturer, you
can rightfully charge to correct the problem or offer to fix it
as a gesture of goodwill. Bottom line – OEM information puts you
in control of the situation.
Here are excerpts from two recently issued TSBs that represent
the kind of minor problems that will certainly become major
irritations for your customers.
NOTE: Always refer to ALLDATA
for safety procedures, identification of material types,
recommended refinish materials, and removal and installation
procedures. Always refer to the vehicle manufacturer for
questions relating to applicable or non-applicable warranty
Some customers may comment on a squeak/creak noise in the front
or rear doors when they are opened or closed.
The front/rear door rubber conduit may be coming in contact with
the A or B pillar (Figure 1 at arrow) when
opening or closing. Shown in Figure 1: Right
front door open, looking at right rear door connector.
Open the door and clean the A or B pillar.
Disconnect the battery.
Disconnect the door electrical connector.
Install two strips side by side, 100mm (4 in) long of
commercially available squeak reduction tape or anti-squeak film
tape. Install the two strips of tape just below the wire harness
connector and 10mm (3/8 in) rearward of the connector
Overhead Console Sunglass Holder
Certain 2012 – 2013 Toyota Highlander®, Highlander HV® models
Some vehicles may exhibit a condition where the overhead console
sunglass holder is difficult to open or close, and/or the
sunglass holder door will not stay closed. The sunglass holder
latch (retainer, roof console box hinge) has been updated to
address this condition.
P/N 63683-48020 – Retainer, Roof Console Box Hinge
Plastic Pry Tool Kit (Essential Special Service Tool) – P/N
– Qty 1
Verify the condition.
Remove the roof console box assembly.
Using the plastic pry tool, disengage the 2 clips, 3
guides, and fastener (Figure 1).
Disconnect the connector(s) and remove the roof console
Remove the sunglass holder latch.
Open the sunglass holder to the fully open position. NOTE: The overhead console may need to be
held upside down to get the sunglass holder to open.
Remove the sunglass holder latch by pushing the tabs
inward (#1 in Figure 2), rotating the latch
clockwise (#2 in Figure 2), and pushing the
tabs through the opening.
Install the NEW sunglass holder latch in the reverse
order of removal.
Reinstall the overhead console in the reverse order of
Verify proper operation of the sunglass holder and all the
NOTE: This repair/service information is
excerpted from information published by the vehicle manufacturer,
and intended for the purpose of promoting OEM collision repair
information to trained, professional technicians with the
knowledge, tools and equipment to do the job properly and safely.
Before attempting any repairs described, refer to the complete
article in ALLDATA Collision S3500. It is recommended that these
procedures not be performed by “do-it-yourselfers.”