You’re Not Alone—We Can Help with Tough Diagnoses and Repairs
by Sara Eisenberg
Vehicle diagnosis and repair may be the foundation of your
business—but that doesn’t mean it’s easy. Like the saying goes,
“If it were easy, everyone would do it.” Not everyone can repair
vehicles. Not everyone can diagnose vehicles. It takes special
skills, training, tools and experience to be successful.
And sometimes you’ll run into a challenging repair, or an issue
you just can’t figure out. Where do you turn for help then? Other
techs in the shop can be helpful, but they have their own work.
Online forums and chat rooms may help, but that takes time you
may not have to find a solution. You are not alone!
Have you tried ALLDATA’s Tech-Assist hotline? It’s staffed by a
professional diagnostic team to help technicians of all skill
levels accurately diagnose and quickly repair vehicles. You can
call Tech-Assist with any problem and they will help you get to
the bottom of it, fix it, and get the vehicle back to the
Of course, we think the Tech-Assist team is fantastic. They’re
all experienced, helpful people with certifications in a variety
of areas—and many have even taught courses in vehicle diagnosis
and repair. So we wanted to introduce a few of the guys on the
He has been working on vehicles for 40 years, ran his own shop
for 18 years and taught automotive technology courses at
Wyotech for nine years. He is an ASE Certified Master
Automotive Technician, Nissan Master Technician, California
Smog Technician and California Bureau Certified Smog
Instructor. Cliff brings a wealth of experience and knowledge
to Tech-Assist. And he just may offer a fly-fishing tip or two
if you ask.
He started working on cars as a child in the 1950s and has been
actively involved in the repair industry ever since. He has
worked in independent shops and taught at Automotive Training
Corporation of America and Sequoia Institute. He is an ASE
Certified Master Automobile Technician, California Certified
Smog Inspection and Repair Technician, Certified Automotive
Master Instructor and California Bureau of Auto Repair Subject
Matter Expert. He is passionate about diving into tough repairs
and figuring out the solution.
And those are just a few of ALLDATA’s Tech-Assist experts. The
entire team is here to help—and we want to guide you through a
diagnosis, not just tell you which part to change. ALLDATA
Tech-Assist is like having a Master Technician in your shop that
isn’t on your payroll. Go ahead, challenge the guys—that’s what
they live for.
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