Written by David Bry, with contributions by Emily (Tzilianos) Clifford
As ALLDATA President Satwinder Mangat calls out in his COVID-19 update, our teams are working diligently to maintain the integrity of our customers’ access to ALLDATA products and to continue to provide outstanding service and support during these unprecedented times.
Written by Richard Diegle, Senior Automotive Editor
With sales of hybrid electric vehicles (HEVs), plug-in hybrid electric vehicles (PHEVs), and especially electric vehicles (EVs) on the rise, is it likely you will see one in your service drive for repairs? The answer is definitely, “yes.”
It has been said that you only get one chance to make a first impression. While that is true, it is equally true that we get multiple chances to improve on or ruin that impression. Nowhere is that truer than in customer relations. It’s also true in marriage…
Universal Technical Institute (UTI) is the nation’s leading provider of technical training for people seeking careers in the automotive, diesel, and welding industries. They also offer motorcycle, collision repair, marine mechanics, NASCAR, and manufacturer-specific training.
Diesels have historically had an image problem. They’ve been known to be smelly, slow, and polluters of the air. But when the smoke clears, the truth is that the modern diesel can be clean (and still be powerful).
When you’re looking for something good to eat, diesel fuel is probably not in your food pyramid. Yet, there are critters that like to feast on diesel fuel and their munching can create major headaches for operators of diesel engines.
There are just 2 things you need to remember about an automotive cooling system. Never mind, there are only 3 things you must remember regarding cooling systems. Wait, there are just 4 fundamentals to be
YouTube was founded on February 14, 2005 in an office above a pizzeria in San Mateo, California. One year later it was one of the fastest growing sites on the internet. Today, over 45% of smartphone users access
Both Aaron Stokes and Rich Diegle know their stuff. Not only is
Aaron Stokes the founder of ShopFix Academy, he is also the owner
of six repair shops with almost 20 years of experience in the car
repair industry. Rich Diegle’s experience is exemplified with his
This being the 50th anniversary of SEMA, they really
pulled out all the stops to make it the most memorable ever. The
“Battle of the Builders” is a new competition that scopes out the
finest custom cars on the floor show.
2016 marks ALLDATA’s 10th year at SEMA and it promises to be the
best yet. While you’re in Las Vegas, be sure to stop by
ALLDATA Booth 10623, where we’ll be launching landmark
new technologies—like our updated ALLDATA
Repair, and showcasing our entire product suite of
automotive repair and shop management solutions. The ALLDATA team
looks forward to seeing you and sharing market-leading solutions
that help shops save time, enhance profitability, and improve
Mike Anderson of Collision Advice is renowned for his collision
industry experience and data-driven approach to shop operations,
management, and collision diagnostics and repair. We encourage
you to check out the webinar hosted by Mike,
You Don’t Know What You Don’t Know.
by Rich Diegle, ALLDATA Tech-Assist Team Supervisor
During the early years of my career, I noticed that many
dealership owners or general managers thought the service
department was just a necessary expense that was required by the
manufacturer. The sales team was the dealership’s primary source
of revenue, and as such, was treated to spiffs, bonuses and
all-expenses-paid trips. Was the service department
included? Unfortunately . . . no.
Drive Rite Automotive owner Hari Dhiwali is a man with a plan.
And that plan involves utilizing technology and prioritizing the
customer to deliver outstanding repair experiences. Drive Rite is
located in Northern California
It’s a common problem that affects many industries – and the
automotive repair industry is certainly not immune. It keeps
business owners and managers up at night. That problem is trying
to hire and retain top-notch, qualified employees. It’s not easy.
Whether you run a high-tech software company or a three-bay
garage in rural America, many of the challenges are the same.
Facebook isn’t just for people to keep up with their friends. It
can be a valuable tool to drive business to your shop,
communicate with customers and stay updated on industry news—but
some may feel it’s not worth the effort or takes too much time to
maintain. Read on for more myths and the truth about
business-related Facebook pages.
The Federal Trade Commission is putting dealerships that promote
rigorous multi-point inspections under the microscope. Recently,
General Motors and two large dealership groups were the target of
FTC actions alleging that they are misleading consumers with
claims that their vehicles are “certified” and “safe”. Some of
these “safe” vehicles were sold with unrepaired safety recalls.
Self-driving cars are everywhere these days. Not physically on
the road, unless you’re in the tech hubs of California or Texas,
but they are all over the news. Google has a model it’s
testing in California, Texas and Washington. GM has
acquired multiple companies that are developing
Who works in your shop? Master techs? Techs just out of school?
Someone in between? Most shops have technicians at all levels of
skill and experience, from the expert to the newbie. Successful
shops find ways to share knowledge and cross-train to create a
solid team. But there’s always room for improvement.
by Sara EisenbergContributions from John Lee & Rich Diegle
As a shop owner, your goals include looking for ways to increase
your business and, even more importantly, to secure repeat
business. There is one way you can achieve both goals, of
increasing and ensuring repeat business:
By Rich Diegle, ALLDATA Tech-Assist Team Supervisor
Remember when every go-fast part listed in a performance catalog
was guaranteed to give you at least 10% – 15% more power? I used
to think that if I could install just a few of those
high-performance parts on my motor, I could boost my horsepower
by 40% or more! So I did …
A customer drops their vehicle off with the malfunction indicator
light on. With the clock ticking down on your one-hour diagnostic
time, you pull numerous trouble codes then jump directly into the
factory diagnostic test procedures. In the end, the test results
yield no concrete answers.
I was talking with the owner of a fairly successful shop in
Boston the other day. He told me that, although his technicians’
productivity is above average, they still seem to have problems
making flat rate on diagnostics.