Automotive Diagnostic Consultant I – US Job ID: 15093 — US
Due to the skyrocketing success of ALLDATA’s Tech-Assist Hotline,
we are expanding the team to locations across North America. We
are looking for the best diagnostic pros in the industry. Grab
this opportunity to join an elite team of automotive experts!
We are looking for positive, motivated, self-starters to join our
elite team of automotive professionals. The ALLDATA®
Automotive Support team is committed to delivering superior
customer service, innovative diagnostic strategies and
trustworthy advice to help ALLDATA customers become more
efficient and profitable.
Founded in 1986, ALLDATA, an AutoZone® company, has
more than 88,000 automotive repair and collision shop subscribers
and is the industry’s leading provider of manufacturers’ service
and repair information, shop management software and business
solutions for the automotive repair and collision industries
We recognize that our success directly depends on the success of
our employees. If you enjoy working in a team-oriented,
cooperative, challenging and rewarding environment, ALLDATA may
be the place for you.
ALLDATA is an Equal Opportunity Employer.
An Automotive Diagnostic Consultant is responsible for guiding
ALLDATA customers through automotive diagnostic and repair
procedures by phone or web based communications. The details of
the diagnostic and repair cases can then be recorded in the
Experience Based Repair Solutions (EBRS) database. Automotive
Diagnostic Consultants need to maintain a positive, on-going
relationships with ALLDATA customers to ensure trust and create a
strong basis for continued customer loyalty.
Guide and verbally assist ALLDATA Tech-Assist customers and
prospects with vehicle diagnosis and repairs by providing expert
automotive advice based on personal experience, collaboration and
Contact customers to confirm that the guidance or fix
provided solved the issue.
Utilize administrative tools to input repair information into
the system for future publication into the EBRS database.
Contribute suggested repairs to ALLDATA Community and monitor
forum-members’ posts for accuracy and adherence to forum
General responsibilities: Email communications, participate
in meetings, committees, and other duties as assigned. Assist
other individuals, groups or departments when necessary to
support internal and external customers and company objectives.
Participate in software testing and any other special project or
assignment as needed.
Required Education & Experience
Level of Formal Education: High school diploma or equivalent
Area of Study: General education, Automotive and/or Diesel
Years of Experience: Minimum 6 years
Type of Experience: Professional automotive diagnostic and
Required Certifications or Technical Skills
Current ASE Master Automobile certifications A1 – A8 (or
ASE L1 certification
Extensive experience and knowledge of automotive diagnostic
methodologies and system operating strategies
Strong skills in using electronically delivered automotive
information programs (such as: ALLDATA, OEM websites, Identifix,
Mitchell On-Demand, Technical forums)
Exceptional customer service and problem solving skills
Proficient computer skills – Windows based applications such
as: MS Office (Excel, Word, Outlook), Adobe and various internet
Proficient data entry and typing skills
Must pass an Automotive Diagnostic Consultant written
Additional / Preferred Certifications and Skills
The following certifications and skills would be helpful:
Associate’s degree or equivalent in Automotive and/or Diesel
Automotive instructor experience
Shop owner/manager experience – ASE C1 Automotive Service
Bilingual, second language (Spanish, French, other)
European manufacturer-specific diagnostic and repair
experience and training
Diagnostic and repair experience on light duty/medium diesel
vehicles – ASE A9, L2 certifications
Collision repair – body, frame or paint repair experience –
ASE B-series certifications
Interested in this position? Fill out this form for consideration.