The Automotive Diagnostic Consultant-II position is responsible
for guiding ALLDATA customers and prospects through automotive
diagnostic procedures to repair vehicles by phone or web-based
communication so that the problems and verified repairs can be
recorded in our EBRS database.
Consultants must maintain a positive, on-going relationships with
ALLDATA customers, ensuring trust and creating a strong basis for
continued customer loyalty and provide second-voice support to
Automotive Diagnostic Consultant-I agents.
Guide and verbally assist ALLDATA Tech-Assist customers with
vehicle diagnosis and repairs via phone by providing personal
automotive expertise to help them facilitate successful repairs.
This includes conducting research via several resources
Support inbound calls in the Tech-Assist queue for repair
Calling customers back to confirm that the guidance or fix we
provided solved their issue.
Utilize PC/IT administrative tools to input repair
information into the system for future extraction into the EBRS
Provide support to level-1 consultants for Tech-Assist calls
and Community questions.
Validate published repairs on Community from the EBRS team.
General responsibilities: Answer emails, participate in
meetings, committees, and other duties as assigned. Assist other
individuals, groups or departments when necessary to support
internal and external customers and company objectives.
Participate in software testing and any other special project or
assignment as needed.
Education & Experience
Level of Formal Education: Associate’s degree or equivalent
Area of Study: Automotive and/or Diesel Technology or related
Years of Experience: Minimum 10 years
Type of Experience: Professional automotive diagnostic and
Special Certifications or Technical Skills
Current ASE Master Automobile Certification A1 – A8 with L1
(or Canadian equivalent)
Required to be Bilingual – English and French
Extensive in-shop experience and knowledge of automotive
diagnostic methodologies and system operating strategies
Strong skills in using electronically delivered automotive
information programs (such as: ALLDATA, OEM websites, Identifix,
Mitchell On-Demand, Technical forums)
Exceptional customer service and problem solving skills
Proficient computer skills – Windows based applications such
as: MS Office (Excel, Word, Outlook), Adobe and various internet
Proficient data entry and typing skills
Must pass the ALLDATA ADC-2 written examination
Automotive instructor experience
Shop owner/manager experience
Manufacturer-specific diagnostic and repair experience and
training – European vehicles a plus
Diagnostic and repair experience in light duty/medium diesel
ASE Electronic Diesel Engine Diagnosis Specialist (A9, L2)
certifications (or Canadian equivalent)
Collision repair – body, frame or paint repair experience
Interested in this position? Fill out this form for consideration.