You’ve ensured your techs stay current with technology through
on-going training. Your front counter folks have been coached in
good customer service and ‘best practices’ for promoting more
business. So your shop is ready to rock and roll, right? Well,
Keeping your technicians up-to-date with the latest technology is
obviously a good investment. Well-trained techs mean fewer
come-backs, faster repairs and happier customers and this means
more cash in the register.
by Wallis Miller, Lead Developer/Training AnalystApril 2013
Nearly everyone can agree that training can be a good
thing. It helps employees become more proficient and efficient,
reduce ‘come backs’, and increase customer satisfaction. The more
up-to-date your technicians’ skills, the greater the variety of
vehicles they can repair. Training is clearly a good investment.