https://www.alldata.com/us/en en https://www.alldata.com/us/en/support/repair-dvd/article/freezingcrashing-when-using-back-button <span class="field field--name-title field--type-string field--label-hidden"><span class="field field--name-title field--type-string field--label-hidden">Freezing / Crashing When Using Back Button</span></span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/us/en/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden"><time datetime="2014-07-21T09:44:00-07:00" title="Monday, July 21, 2014 - 9:44am" class="datetime">July 21, 2014 - 9:44am</time> </span> <div class="field field--name-field-horizontal-rule field--type-list-string field--label-hidden field__item">Yes</div> <div class="field field--name-field-parent-link field--type-link field--label-hidden field__items"> <div class="field__item"><a href="/us/en/support/repair-dvd/listing-page/troubleshooting">Troubleshooting</a></div> </div> <div class="field field--name-field-reference-one-article-list field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/us/en/node/31161" hreflang="en">Common Issues</a></div> </div> <div class="field field--name-field-reset-css field--type-boolean field--label-hidden field__item">On</div> <div class="clearfix text-formatted field field--name-field-support-article-content field--type-text-with-summary field--label-hidden field__item"><div class="icp-full no-2col-lists"> <hr /><h4>Symptom(s)</h4> <hr /><p>ALLDATA Repair (DVD) freezes or crashes when using the <strong>Back</strong> button. </p> <p> </p> <hr /><h4>Possible Cause(s)</h4> <hr /><p>Due to the integration between ALLDATA Repair (DVD) and Internet Explorer, updates to Internet Explorer have caused some functions to no longer work as designed. </p> <p> </p> <hr /><h4>Suggested Solution(s)</h4> <hr /><p><strong>When switching between vehicle information and estimate screens:</strong></p> <ul><li> <p>Click the <strong>Estimate</strong> and <strong>ALLDATA Online</strong> buttons on the <strong>Menu Bar</strong> instead.<br /><img src="/sites/default/files/main-images/estimate-alldataonline.png" /></p> </li> </ul><p> </p> </div> </div> <div class="field field--name-field-support-page-type field--type-entity-reference field--label-hidden field__item">Product Support</div> Mon, 21 Jul 2014 16:44:00 +0000 admin 23621 at https://www.alldata.com https://www.alldata.com/us/en/support/repair-dvd/article/cant-view-parts-and-labor-or-cant-create-new-estimates <span class="field field--name-title field--type-string field--label-hidden"><span class="field field--name-title field--type-string field--label-hidden">Can&#039;t View Parts and Labor or Can&#039;t Create a New Estimate</span></span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/us/en/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden"><time datetime="2011-12-21T17:40:00-08:00" title="Wednesday, December 21, 2011 - 5:40pm" class="datetime">December 21, 2011 - 5:40pm</time> </span> <div class="field field--name-field-horizontal-rule field--type-list-string field--label-hidden field__item">Yes</div> <div class="field field--name-field-parent-link field--type-link field--label-hidden field__items"> <div class="field__item"><a href="/us/en/support/repair-dvd/listing-page/troubleshooting">Troubleshooting</a></div> </div> <div class="field field--name-field-reference-one-article-list field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/us/en/node/31161" hreflang="en">Common Issues</a></div> </div> <div class="field field--name-field-reset-css field--type-boolean field--label-hidden field__item">On</div> <div class="clearfix text-formatted field field--name-field-support-article-content field--type-text-with-summary field--label-hidden field__item"><div class="icp-full no-2col-lists"> <p> </p> <hr /><h4>Symptom:</h4> <hr /><p>Unable to get Parts and Labor information or unable to create/open ALLDATA^® Repair^SM (DVD) estimates.</p> <p><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_001.png" style="border: 1px solid; width: 186px; height: 127px;" /><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_002.png" style="border: 1px solid; width: 395px; height: 89px;" /></p> <p> </p> <hr /><h4>Possible Cause(s):</h4> <hr /><p>ALLDATA Repair (DVD) set options for Parts and Labor and/or Estimates have been disabled.</p> <p> </p> <hr /><h4>Suggested Solution(s):</h4> <hr /><ol type="1"><li> <p>Close out of <strong>ALLDATA Repair (DVD)</strong>.</p> </li> <li> <p>Click <strong>Start</strong> &gt;&gt; <strong>(My) Computer</strong>.</p> <p><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_003.png" style="border: 1px solid; width: 76px; height: 74px;" /></p> </li> <li> <p><em>Double</em>-click <strong>C:\ drive</strong>.</p> <p><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_004.png" style="border: 1px solid; width: 331px; height: 291px;" /></p> </li> <li> <p><em>Double</em>-click <strong>ALLDATAW</strong>.</p> <p><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_005.png" style="border: 1px solid; width: 210px; height: 320px;" /></p> </li> <li> <p><em>Double</em>-click <strong>Setopt.exe</strong></p> <p><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_006.png" style="border: 1px solid; width: 391px; height: 322px;" /></p> </li> <li> <p><em>Uncheck</em> <strong>Disable Estimating</strong> and <strong>Disable Maintenance, Parts and Labor</strong> options.</p> </li> <li> <p>Click <strong>OK</strong></p> <p><img src="/sites/default/files/legacy-images/images/repair/setopt/repair_setopt_007.png" style="border: 1px solid; width: 298px; height: 196px;" /></p> </li> <li> <p>Open <strong>ALLDATA Repair (DVD)</strong> and verify Estimating, Maintenance, Parts, and Labor options are available.</p> </li> </ol></div> </div> <div class="field field--name-field-support-page-type field--type-entity-reference field--label-hidden field__item">Product Support</div> Thu, 22 Dec 2011 01:40:00 +0000 admin 18566 at https://www.alldata.com https://www.alldata.com/us/en/support/repair-dvd/article/letters-in-estimate-are-cut-off-or-unrecognizable <span class="field field--name-title field--type-string field--label-hidden"><span class="field field--name-title field--type-string field--label-hidden">Letters in Estimate are Cut-off or Unrecognizable</span></span> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="/us/en/user/1" typeof="schema:Person" property="schema:name" datatype="">admin</span></span> <span class="field field--name-created field--type-created field--label-hidden"><time datetime="2011-12-21T16:41:00-08:00" title="Wednesday, December 21, 2011 - 4:41pm" class="datetime">December 21, 2011 - 4:41pm</time> </span> <div class="field field--name-field-horizontal-rule field--type-list-string field--label-hidden field__item">Yes</div> <div class="field field--name-field-parent-link field--type-link field--label-hidden field__items"> <div class="field__item"><a href="/us/en/support/repair-dvd/listing-page/troubleshooting">Troubleshooting</a></div> </div> <div class="field field--name-field-reference-one-article-list field--type-entity-reference field--label-hidden field__items"> <div class="field__item"><a href="/us/en/node/31161" hreflang="en">Common Issues</a></div> </div> <div class="field field--name-field-reset-css field--type-boolean field--label-hidden field__item">On</div> <div class="clearfix text-formatted field field--name-field-support-article-content field--type-text-with-summary field--label-hidden field__item"><div class="icp-full no-2col-lists"> <hr /><h4><strong>Symptom:</strong></h4> <hr /><p>Letters/numbers in the <strong>Description</strong> field of the estimating program are broken or unrecognizable.</p> <p> </p> <hr /><h4><strong>Possible Cause(s):</strong></h4> <hr /><p>Depending on how wide the letters are, using all upper case letters can cause characters to take over display space from the next character resulting in a display of broken characters.</p> <p> </p> <hr /><h4><strong>Suggested Solution(s):</strong></h4> <hr /><ul><li> <p>Do not use all upper case letters.</p> </li> <li> <p>Clicking somewhere outside of the <strong>Description</strong> box will correct the way the letters/number display.</p> </li> </ul><p><br /><img src="/sites/default/files/legacy-images/images/repair/repair_win7_estimate/repair_win7_estimate.png" style="border-width: 1px; border-style: solid; width: 630px; height: 472px;" /></p> <p> </p> </div> </div> <div class="field field--name-field-support-page-type field--type-entity-reference field--label-hidden field__item">Product Support</div> Thu, 22 Dec 2011 00:41:00 +0000 admin 18571 at https://www.alldata.com