ALLDATA News is our monthly e-newsletter with Tech Tips, industry trends, business strategies, and product news. Whether you’re a new tech or a seasoned shop owner, there’s something in ALLDATA News for you.
Missed the latest copy? Check out the current articles below.
by Rich Diegle, ALLDATA Tech-Assist Team Supervisor
During the early years of my career, I noticed that many dealership owners or general managers thought the service department was just a necessary expense that was required by the manufacturer. The sales team was the dealership’s primary source of revenue, and as such, was treated to spiffs, bonuses and all-expenses-paid trips. Was the service department included? Unfortunately . . . no.
Drive Rite Automotive owner Hari Dhiwali is a man with a plan. And that plan involves utilizing technology and prioritizing the customer to deliver outstanding repair experiences. Drive Rite is located in Northern California
Vehicle: 2008 Mercedes Benz C 300 (204.054) V6-3.0L (272.947)
Problem: This vehicle was brought to the shop with the Malfunction Indication Lamp on. The technician found DTC 0814, a manufacturer’s code for “Left bank secondary air injection pump malfunction.” The standard SAE code for this same issue is P0410.