When a challenging problem rolls in the door and you’ve exhausted your usual diagnostic tests, who do you turn to for help? ALLDATA Tech-Assist® provides advanced technical support from a highly-skilled diagnostic team of ASE Certified Master Technicians. Whatever you need – from creating alternative diagnostic strategies to providing step-by-step repair assistance – we can deliver! It’s like having a Master Technician in your shop that isn’t on your payroll. ALLDATA Tech-Assist requires a subscription to ALLDATA Repair or ALLDATA Collision.
We’ll provide expert advice
until the vehicle is repaired.
As a Tech-Assist subscriber, benefits pay off in a big way:
Reduce diagnostic time
Take on more difficult repairs
Enhance technicians’ diagnostic ability
With your subscription, you’re allotted three cases per month. However, you can unlock virtually unlimited calls with one simple step: every time one of your case repairs is “Verified” with the Tech-Assist team, a new case is added back to your monthly allotment, providing you with limitless calling power.
“ALLDATA is ramping up its diagnostic hotline, now offering Tech-Assist six days a week plus video livestreaming. You can use your smartphone to connect with an ALLDATA Master Tech. They’ll show you problems using interactive video and the Tech-Assist consultant can actually draw on the screen to help pinpoint the diagnostic issue or repair. ALLDATA is taking this to a whole new level.”
Ron Ananian, The Car Doctor, a syndicated radio program on 80+ affiliates across America
Always have had a great success with Tech-Assist. Great help & on top of their information as well.
Julian O., Technician
Best hotline around, great customer service and great knowledge base!
Jeff S., General Manager at Mike’s Car Care Center
The techs are personable, knowledgeable, and realistic – and they don’t take you down rabbit trails. I worked with a tech named Billy; he was very instrumental in figuring out the problem. He also really seemed to care; he called back several times to see if we needed any more help. He even went as far as to provide us with a cell number, and had equipment recommendations when we asked. Everyone I talk to really seems to care and they do a great a job of following up. I don’t believe that any shop can do everything by themselves; it’s really great to have a network you can trust.
Phil Snyder, Stouch’s Auto Repair Shop
I’m extremely happy with the advice and guidance provided by the ALLDATA Tech-Assist team. When I get challenging electrical problems, the guys on the Tech-Assist team not only provide time-saving diagnostic strategies, they take the time to explain every step. It’s like going to a technical college and taking a basic to advanced diagnostic class!
I’ve tried other hotline services – they can’t compete with ALLDATA Tech-Assist for their quick response time and unmatched professionalism. On a scale of 1-10, with 10 being fantastic, I rate the ALLDATA Tech-Assist team a 10 +++.