Support
Support Center

Remote Support

  • This entry portal for remote support assistance requires escort from an ALLDATA phone agent to ensure the highest quality service to all subscribers.
  • Please do NOT enter into a remote support session unless escorted by an ALLDATA phone agent. Thank you!

Enter your six-digit code:
 

 

Follow the installation instructions for the Internet browser that you are using.

 

Internet Explorer

  1. Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
  2. Click Run on the bottom of the page
  3. Click Yes.
  4. Click Accept to agree to the Terms & Conditions.
  5. Click OK.
  6. If prompted, enter your password >> click OK.

Mozilla Firefox

  1. Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
  2. Click Save File.
  3. Click the download icon >> Support-LogMeInRescue.exe.
  4. Click Run.
  5. Click Accept to agree to the Terms & Conditions.
  6. Click OK.
  7. If prompted, enter your password >> click OK.

Google Chrome

  1. Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
  2. Click Support-LogMeInRescue.exe at the bottom of the window.
  3. Click Run.
    Chrome Image 2
  4. Click Accept to agree to the Terms & Conditions.
  5. Click OK.
    Chrome Image 3
  6. If prompted, enter your password >> click OK.
    Chrome Image 4