How Often Can I Call ALLDATA Tech-Assist?
You can potentially call about an unlimited number of cases.
Each month, your shop receives three new cases.
Each time your shop verifies what repaired a case, one case is added back to your monthly balance.
Potentially, your shop can receive unlimited cases per month as long as you continue to verify what worked.
There is no limit to the number of times that you can call about the same case - keep calling until the issue is resolved! (up to 45 days, then a new case will need to be opened to continue diagnosis)