Troubleshooting
Issues with IAP or WHI Integrated Catalog
Help & Training Icon does not display in Google Chrome
Error "400 BadRequest" when exporting to QuickBooks Online
myCARFAX Does Not Respond
Error Messages When Exporting to QuickBooks (Desktop)
British-English Text Appears Throughout the Program
Repair Orders, Invoices, and Estimates Are Not Printing
Unable to Add Items to a Work Document
Unable To Print, Change Passwords or Edit Custom Jobs in Chrome Browser

Unable to Add Items to a Work Document

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Verifying Repairs
How Do I Verify Repairs to Earn Additional Cases?
WHAT IS A “VERIFIED REPAIR”?
WHAT HAPPENS IF I PROVIDE A REPAIR THAT IS NOT VERIFIABLE?

How Do I Verify Repairs to Earn Additional Cases?

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Call/Case Allowance
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

Do Unused Cases Roll Over to the Next Month?

Call/Case Allowance
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH

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