Subscription Information

Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

Calling Tech-Assist

What Are the ALLDATA Tech-Assist Hours of Operation?
What Information Will You Need When I Call?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH?
Who Am I Talking with When I Call ALLDATA Tech-Assist?

Call/Case Allowance

How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

Verifying Repairs

How Do I Verify Repairs to Earn Additional Cases?
WHAT IS A “VERIFIED REPAIR”?
WHAT HAPPENS IF I PROVIDE A REPAIR THAT IS NOT VERIFIABLE?
Misc. FAQs
How Do I Turn Off / Disable Suggested Jobs?
How Do I Get End Of Day (EOD) Information?
What is a Job Grouping?
Can I Translate ALLDATA Manage Online to a Different Language?
Can I Change the Sender Phone Number When Sending Text Messages to Customers?
Can I Change the Total Balance Due on an Invoice?
How Do I Change My Outgoing Email Address When Messaging Customers?
What Does ACES Mean?
QuickBooks Desktop Export FAQ
How Can I Record a Partial Payment?
How Do I Change My Company Name?
QuickBooks Desktop
What is Exported to QuickBooks Desktop
Setting Up QuickBooks Desktop Export
Exporting to QuickBooks Desktop Export
QuickBooks Desktop Export FAQ

QuickBooks Desktop Export FAQ

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