Enabling and Using CARFAX Car Care

Decode the VIN (Vehicle Identification Number) from the license plate.
View reported Service History by vehicle.
Report completed services to CARFAX so that customers have a record of work performed.

Click Setup >> User Options >> Carfax Car Care.
Click the Enable Carfax Car Care and Enable Customer Enrollment check boxes >> verify and enter the required information fields >> click Save.
- If your shop name contains special characters (ex: & ' - #), you will need to contact CARFAX support for assistance with integrating CARFAX Care Care and Manage Online.
ALLDATA Manage Online is now connected to CARFAX.
- Notes:
  - It may take up to 24 hours before you will be able to access CARFAX
  - Once connected to CARFAX, up to the past two years of invoice data will be sent to CARFAX.
    - This does not include information that was converted from previous shop management systems.

service history

Vehicle history from Manage Online will appear here.

my shop

When a VIN has been entered for the vehicle, vehicle history that has been previously reported to CARFAX will appear here.

carfax car care tab

When a VIN has been entered for the vehicle, Open Recalls will appear here.

recalls tab

Enter the License plate number >> select the state >> click QuickVIN™.
In the QuickVin Results popup window, click the green check mark to select the vehicle >> click Select.

quickvin results

Note: The VIN will now appear in the VIN field on the Vehicle screen.
- The letters in the VIN must be capitalized.

vin lookup

In the VIN Decoder popup window, select United States or Canada >> click the green check mark to select the vehicle >> click Select.
The vehicle information and VIN will display.

service history button

The myCARFAX Service History will display.
- The Last Reported Maintenance Items section is a quick reference that shows the most recent common services that were performed, such as oil changes and tire rotations.
  - This information is also available within the Service History Comments.
- The Open Recalls section show manufacturer safety recalls that have not yet been performed.
- Click each service history Date to view the Service History Comments, which include both common and specialized work performed.

service history screen

Note: See General Reports >> Work History to see an alternate method of viewing the CARFAX service history.

QuickVIN™ - Look up the complete 17-digit VIN from a license plate number.
- Save time at customer check in and reduce errors ordering the wrong parts.
Service History Check™ - Get access to exclusive CARFAX Service History information.
- Help increase ticket averages by making better service recommendations.
- Identify unperformed maintenance items.
- Inform your customers when they have an unfixed recall.
CARFAX™ Car Care - Customers can track their service history with your shop and get maintenance reminders.
- CARFAX Service Alerts remind your customers to come back to your shop for oil changes and other services.
- Reach millions of vehicle owners with your free shop listing in the app (available for iOS, Android, and at www.carfax.com).
- Receive CARFAX™ point of purchase material.
- Customers gets credit on CARFAX Vehicle History Reports™ for taking care of their car.

Encourage your customers to download the CARFAX Car Care app, where they can:
- Track their CARFAX Service History
- Receive service alerts and reminders
- Get credits for CARFAX Vehicle History Reports™ when taking care of their car.

Encourage your customers to download the CARFAX Car Care app, where they can receive all of the benefits, at no cost, available from CARFAX Car Care.
- Note: The CARFAX Service History cannot be printed from Manage Online.