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FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Call/Case Allowance
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOWANCE THAT MONTH
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?

How Often Can I Call ALLDATA Tech-Assist About the Same Case?

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Subscription Information
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Subscription Information
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?

Can I Subscribe to Only ALLDATA Tech-Assist?

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Calling Tech-Assist
What Are the ALLDATA Tech-Assist Hours of Operation?
What Information Will You Need When I Call?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH?
Who Am I Talking with When I Call ALLDATA Tech-Assist?

What Information Will You Need When I Call?

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Calling Tech-Assist
What Are the ALLDATA Tech-Assist Hours of Operation?
What Information Will You Need When I Call?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH?
Who Am I Talking with When I Call ALLDATA Tech-Assist?

What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?

FAQs
Can I Subscribe to Only ALLDATA Tech-Assist?
Will My Subscription Commitment Change When I Add ALLDATA Tech-Assist?
How Often Can I Call ALLDATA Tech-Assist About the Same Case?
Is There a Limit to How Many Times I Can Call Per Case?
How Do I Verify Repairs to Earn Additional Cases?
Do Unused Cases Roll Over to the Next Month?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
Who Am I Talking with When I Call ALLDATA Tech-Assist?
What Information Will You Need When I Call?
What Are the ALLDATA Tech-Assist Hours of Operation?
HOW DOES THE ALLDATA TECH-ASSIST SUBSCRIPTION CASE ALLOWANCE WORK?
Calling Tech-Assist
What Are the ALLDATA Tech-Assist Hours of Operation?
What Information Will You Need When I Call?
What Kind of Questions Can I Ask Through ALLDATA Tech-Assist?
WHAT KIND OF VEHICLES AND QUESTIONS CAN WE NOT ASSIST WITH?
Who Am I Talking with When I Call ALLDATA Tech-Assist?

Who Am I Talking with When I Call ALLDATA Tech-Assist?

Repair Order Options
Cloning and Hiding Jobs
Good Better Best Jobs
Adding Work Performed Notes and Advisory Notes
Requiring and Assigning Job Categories
Using Suggested Jobs
Adding and Invoicing Warranty Jobs
Adding and Invoicing Fleet Vehicles
Tracking Technician Cost & Time
Assigning Service Writers and Technicians to the Work Document
Using the "Add Job" Button to Build a Work Document
Crediting an Invoice
Issuing Refunds
Enabling and Using myCARFAX
Recording Disposal of Parts on an Invoice
Creating and Editing Custom Jobs
Applying Shop Supplies Fees and Hazmat Fees to Repair Orders
Using Deferred Work
Authorizing Repair Orders
Making Deposits on Repair Orders

Authorizing Repair Orders

Advanced Product Setup – Recommended
Parts Catalog Supplier Lists
Code Settings - ALL
User Options - ALL
Supplier Setup
Online Parts Catalog Setup
Setting Up Vehicle Inspections
Primary Setup
User Options - Company Info
Code Settings - Taxes
Labor Setup
Code Settings - Technicians
Code Settings - Service Writers
User Options - Emailing
Supplier Setup
Online Parts Catalog Setup
User Options - Pricing
Enabling and Using myCARFAX
User Options - Shop Supplies
Code Settings- Hazard Disposal
User Options - Document Footer
User Options - Printing

Online Parts Catalog Setup

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