Repair Order Options
Cloning and Hiding Jobs
Good Better Best Jobs
Adding Work Performed Notes and Advisory Notes
Requiring and Assigning Job Categories
Using Suggested Jobs
Adding and Invoicing Warranty Jobs
Adding and Invoicing Fleet Vehicles
Tracking Technician Cost & Time
Assigning Service Writers and Technicians to the Work Document
Using the "Add Job" Button to Build a Work Document
Crediting an Invoice
Issuing Refunds
Enabling and Using myCARFAX
Recording Disposal of Parts on an Invoice
Creating and Editing Custom Jobs
Applying Shop Supplies Fees and Hazmat Fees to Repair Orders
Using Deferred Work
Authorizing Repair Orders
Making Deposits on Repair Orders
Additional How To Articles
My Account
Customizing the Work Screen Layout
Importing Parts Inventory Files into Manage Online
Changing a Vehicle License Plate
Enabling and Using myCARFAX
Adding Detailed Customer and Vehicle Information
Adding Repair Orders to the Schedule
Adding Inspections to the State Inspection Schedule
Retrieving an Estimate, Repair Order or Invoice
Transferring a Vehicle to a Different Customer
Product Setup – Third-Party Integrations
Enabling Worldpay Payment Processing
Setting Up QuickBooks Online
Setting Up QuickBooks Desktop Export
Enabling PaySafe Solutions Payment Processing
Enabling and Using myCARFAX
Integrating with Intuit Demandforce
Integrating with MechanicNet
Enabling Twilio Text Messaging Service
Integrating with Kukui
Register Your Twilio Number (A2P 10DLC registration)
Primary Setup
User Options - Company Info
Code Settings - Taxes
Labor Setup
Code Settings - Technicians
Code Settings - Service Writers
User Options - Emailing
Supplier Setup
Online Parts Catalog Setup
User Options - Pricing
Enabling and Using myCARFAX
User Options - Shop Supplies
Code Settings- Hazard Disposal
User Options - Document Footer
User Options - Printing

Enabling and Using myCARFAX

Troubleshooting
Issues with IAP or WHI Integrated Catalog
Help & Training Icon does not display in Google Chrome
Error "400 BadRequest" when exporting to QuickBooks Online
myCARFAX Does Not Respond
Error Messages When Exporting to QuickBooks (Desktop)
British-English Text Appears Throughout the Program
Repair Orders, Invoices, and Estimates Are Not Printing
Unable to Add Items to a Work Document
Unable To Print, Change Passwords or Edit Custom Jobs in Chrome Browser

Error Messages When Exporting to QuickBooks (Desktop)

Misc. FAQs
How Do I Turn Off / Disable Suggested Jobs?
How Do I Get End Of Day (EOD) Information?
What is a Job Grouping?
Can I Translate ALLDATA Manage Online to a Different Language?
Can I Change the Sender Phone Number When Sending Text Messages to Customers?
Can I Change the Total Balance Due on an Invoice?
How Do I Change My Outgoing Email Address When Messaging Customers?
What Does ACES Mean?
QuickBooks Desktop Export FAQ
How Can I Record a Partial Payment?
How Do I Change My Company Name?

Can I Change the Total Balance Due on an Invoice?

Troubleshooting
Issues with IAP or WHI Integrated Catalog
Help & Training Icon does not display in Google Chrome
Error "400 BadRequest" when exporting to QuickBooks Online
myCARFAX Does Not Respond
Error Messages When Exporting to QuickBooks (Desktop)
British-English Text Appears Throughout the Program
Repair Orders, Invoices, and Estimates Are Not Printing
Unable to Add Items to a Work Document
Unable To Print, Change Passwords or Edit Custom Jobs in Chrome Browser

British-English Text Appears Throughout the Program

Troubleshooting
Issues with IAP or WHI Integrated Catalog
Help & Training Icon does not display in Google Chrome
Error "400 BadRequest" when exporting to QuickBooks Online
myCARFAX Does Not Respond
Error Messages When Exporting to QuickBooks (Desktop)
British-English Text Appears Throughout the Program
Repair Orders, Invoices, and Estimates Are Not Printing
Unable to Add Items to a Work Document
Unable To Print, Change Passwords or Edit Custom Jobs in Chrome Browser

Repair Orders, Invoices, and Estimates Are Not Printing

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