WHY DISCOUNTING DOESN’T ADD UP
An Interview with Lynne Cardwell by David Bry
When the phone rings and there’s a potential repair customer on the line, you have a choice. You can offer a price quote and hope that it’s not too high and scares them away. Or you can take the approach of a fellow shop owner with decades of experience: offer a quote ...
BEWARE OF HYBRID HAZARDS
SAFETY – INFORMATION AND EDUCATION IS VITAL
With sales of hybrid electric vehicles (HEVs), plug-in hybrid electric vehicles (PHEVs), and especially electric vehicles (EVs) on the rise, is it likely you will see one in your service drive for repairs? The answer is definitely, “yes.”
COVID-19
HOW SHOPS ARE KEEPING THE DOORS OPEN DURING THE PANDEMIC
As ALLDATA President Satwinder Mangat calls out in his COVID-19 update, our teams are working diligently to maintain the integrity of our customers’ access to ALLDATA products and to continue to provide outstanding service and support during these unprecedented times.
A success built on safety
The day we spoke with Matthew McDonnell, owner of Big Sky Collision Center in Billings, Mont., he was just hours away from signing the final documents for his company’s fourth location, this one in Manhattan, Mont. Coincidentally it was also his father’s 72nd birthday.
CIVIC ENGINE WILL ONLY ROTATE COUNTERCLOCKWISE
Vehicle: 2012 Honda Civic Hybrid, L4-1.5L, CVT Transmission
Mileage: 106,988
Problem: This vehicle was towed to the shop because the engine died at a stop light then the engine would not crank over.
FUSION U0401 DTC WON’T CLEAR AFTER COLLISION REPAIRS
Vehicle: 2014 Ford Fusion, FWD, L4-2.0L Turbo, Automatic Transmission
Mileage: 23,009
Problem: A DTC, U0401 (Invalid Data Received from ECM/PCM A) won't clear from all modules after recent collision repairs were made. The scan tool also reported an ABS/TCS steering module message. The vehicle had been in a rear-end collision and the front bumper was damaged as well. The body shop had already repaired all the damage and released car to customer. The malfunction indicator light (MIL) came on about a week later.
F250 Diode Causes No Lights When Engine is Idling
Vehicle: 2008 Ford F250, 4WD, Super Duty, V8-6.4L DSL Turbo, Automatic Transmission
Mileage: 168,994
Problem: The shop got a Ford F250 in because the radio didn’t work, the PRNDL gear indicator light was out and there was no instrument panel operation unless the engine was revved to about 1500 rpm.
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