Remote Support
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This entry portal for remote support assistance requires escort from an ALLDATA phone agent to ensure the highest quality service to all subscribers.
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Please do NOT enter into a remote support session unless escorted by an ALLDATA phone agent. Thank you!
Follow the installation instructions for the Internet browser that you are using.
Internet Explorer
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Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
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Click Run on the bottom of the page
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Click Yes.
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Click Accept to agree to the Terms & Conditions.
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Click OK.
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If prompted, enter your password >> click OK.
Mozilla Firefox
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Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
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Click Save File.
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Click the download icon >> Support-LogMeInRescue.exe.
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Click Run.
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Click Accept to agree to the Terms & Conditions.
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Click OK.
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If prompted, enter your password >> click OK.
Google Chrome
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Enter the six-digit code that you get from the ALLDATA technician then click Connect to technician.
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Click Support-LogMeInRescue.exe at the bottom of the window.
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Click Run.
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Click Accept to agree to the Terms & Conditions.
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Click OK.
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If prompted, enter your password >> click OK.