ALLDATA Tech‑Assist® provides advanced technical support from a highly-skilled diagnostic team of 30+ ASE Certified Master Technicians. Whatever you need – from creating alternative diagnostic strategies to providing step-by-step repair assistance – we can deliver! It’s like having a Master Technician in your shop that isn’t on your payroll.
As a Tech-Assist subscriber, benefits pay off in a big way:
- Reduce diagnostic time
- Take on more difficult repairs
- Enhance technicians’ diagnostic ability
With your subscription, you’re allotted three cases per month. However, you can unlock virtually unlimited calls with one simple step: every time one of your case repairs is “Verified” with the Tech-Assist team, a new case is added back to your monthly allotment, providing you with limitless calling power. That includes unlimited calls per case involving one vehicle, a benefit that is above the norm for most hotline services.
Step-by-step repair, our experts will talk you through tough challenges and can even live-stream video to pinpoint problems.
Our Master Techs are ASE-certified, and many have over 20+ years of multi-line automotive diagnostic and repair experience. They’ve taught as college-level automotive instructors and many have over 25+ years of owning and running profitable shops. They’re hand-selected for their talents for creating brief, customized diagnostic strategies that quickly get to the root of a problem.
We’ve added call centers in Georgia and Texas to cover all business hours. That means we’re open when you need us: 6 days a week, Monday through Saturday.
