ALLDATA Tech‑Assist® provides advanced technical support from a highly-skilled diagnostic team of 30+ ASE Certified Master Technicians. Whatever you need – from creating alternative diagnostic strategies to providing step-by-step repair assistance – we can deliver! It’s like having a Master Technician in your shop that isn’t on your payroll.
Always have had a great success with Tech-Assist. Great help & on top of their information as well.
I’ve tried other hotline services – they can’t compete with ALLDATA Tech-Assist for their quick response time and unmatched professionalism. On a scale of 1-10, with 10 being fantastic, I rate the ALLDATA Tech-Assist team a 10 +++.
The techs are personable, knowledgeable, and realistic – and they don’t take you down rabbit trails. I worked with a tech named Billy; he was very instrumental in figuring out the problem. He also really seemed to care; he called back several times to see if we needed any more help ...
... He even went as far as to provide us with a cell number, and had equipment recommendations when we asked. Everyone I talk to really seems to care and they do a great job of following up. I don’t believe that any shop can do everything by themselves; it’s really great to have a network you can trust.
I’m extremely happy with the advice and guidance provided by the ALLDATA Tech-Assist team. When I get challenging electrical problems, the guys on the Tech-Assist team not only provide time-saving diagnostic strategies, they take the time to explain every step. It’s like going to a technical college and taking a basic to advanced diagnostic class!