CALL US WITH YOUR TOUGHEST PROBLEMS!
Expert advice for faster fixes

As a Tech-Assist subscriber, benefits pay off in a big way:

  • Reduce diagnostic time
  • Take on more difficult repairs
  • Enhance technicians’ diagnostic ability

Since its debut in 2014, Tech-Assist has solved more than 115,000 cases, earning rave reviews for its dedicated team of ASE-Certified Master Technicians, quick response time, and unwavering commitment to resolving tough repair challenges – however many calls it takes.

Expert advice for faster fixes

As a Tech-Assist subscriber, benefits pay off in a big way:

  • Reduce diagnostic time
  • Take on more difficult repairs
  • Enhance technicians’ diagnostic ability

Since its debut in 2014, Tech-Assist has solved more than 115,000 cases, earning rave reviews for its dedicated team of ASE-Certified Master Technicians, quick response time, and unwavering commitment to resolving tough repair challenges – however many calls it takes.

Tech-Assist-RescueLens-TechA-PDP-US
Tech-Assist-RescueLens-TechA-PDP-US
LIVE STREAM

Subscribers can use their smartphone and the free Rescue Lens app to connect in real time with an ALLDATA Master Tech. They can see the problem using interactive livestreaming video as the Tech-Assist consultant “draws” on the screen to help pinpoint the diagnostic issue or repair solution.

SUPPORT FROM ASE MASTER TECHS

The Tech-Assist team is made up of seasoned diagnostic veterans, each with an average of 25+ years repair experience as shop owners, instructors, service writers, and techs. Every consultant has worked with multiple vehicle manufacturers and is an expert at customizing diagnostic plans that quickly get to the root of a problem.

OPEN WHEN YOU ARE

ALLDATA has expanded the Tech-Assist team at our Elk Grove headquarters and added new hotline call centers in Georgia and Texas. We also expanded hours of operation, so shops from coast to coast can call Monday through Friday during normal business hours, with services available in English, Spanish, and French.

Tech-Assist

HOW IT WORKS

 

  1. Call the Tech-Assist hotline – you’ll get unlimited calls per vehicle case (typically three)
  2. Verify the repair – let the Tech-Assist team know that your issue was resolved
  3. Unlock additional cases – When you notify Tech-Assist that your vehicle case is “Verified,” a new case is added back to your monthly allotment
SEE ALLDATA TECH-ASSIST IN ACTION
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LIVE VIDEO STREAMING
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Hear what the Car Dr. Says about ALLDATA Tech-Assist
Tech-Assist Bios

Meet our Master Techs

Check out their biographies and learn about their credentials, experience, and hobbies.

Meet the team
ShopBackdrop

Always have had a great success with Tech-Assist. Great help & on top of their information as well.

Julian O., Technician

I’ve tried other hotline services – they can’t compete with ALLDATA Tech-Assist for their quick response time and unmatched professionalism. On a scale of 1-10, with 10 being fantastic, I rate the ALLDATA Tech-Assist team a 10 +++.

B.Asif, Technician – Pennzoil 10-Minute Oil Change

The techs are personable, knowledgeable, and realistic – and they don’t take you down rabbit trails. I worked with a tech named Billy; he was very instrumental in figuring out the problem. He also really seemed to care; he called back several times to see if we needed any more help ...

Phil Snyder, Stouch's Auto Repair Shop

... He even went as far as to provide us with a cell number, and had equipment recommendations when we asked. Everyone I talk to really seems to care and they do a great job of following up. I don’t believe that any shop can do everything by themselves; it’s really great to have a network you can trust.

Phil Snyder, Stouch's Auto Repair Shop

I’m extremely happy with the advice and guidance provided by the ALLDATA Tech-Assist team. When I get challenging electrical problems, the guys on the Tech-Assist team not only provide time-saving diagnostic strategies, they take the time to explain every step. It’s like going to a technical college and taking a basic to advanced diagnostic class!

B.Asif, Technician – Pennzoil 10-Minute Oil Change

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PRODUCT SUPPORT

FAQs, How-To Docs & More

 

Visit the Support Page for ALLDATA Tech-Assist

 

ALLDATA Support
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NEED MORE INFORMATION?

Not sure which products are best for your shop? Just complete the form to request more information, schedule a demo, or talk with a representative. We’ll make sure you get you the resources you need to make an informed decision.

CALL (800) 697‑2533

TO SPEAK WITH A REPRESENTATIVE

For single vehicle license information visit ALLDATA DIY.