Account Support

Price Change FAQ

Why did my monthly rate go up?

ALLDATA is looking to provide you with a best in the industry experience that includes new features, enhancements, and product offerings while keeping up with general increased costs of doing business.

Some of our recent enhancements include:

  • Faster search and improved navigation

  • New vehicle information – adding and updating daily

  • 300,000+ interactive color wiring diagrams (in addition to OEM diagrams)

  • ADAS Quick Reference to service Advanced Driver Assistance Systems

If you have any questions, please contact our Billing department at 800-859-3282, option 3.

How will this affect my autopayments?

Your autopayment amount will be updated to reflect the new subscription amount.

Is this rate change permanent?

Yes, the increase will be applied to all invoices moving forward.

Will there be additional rate increases?

There is currently no set timeline to make any further pricing adjustments. However, per your original contract, "ALLDATA reserves the right to raise subscription fees in an amount not to exceed 6% annually."

Where can I access my billing information online?

Account administrators with standard billing can access the ALLDATA Customer Portal from the or (after login) header menus or directly at

If you are unable to access your account, please contact our Billing department at 800-859-3282, option 3 for assistance.