When it comes to getting paid for your work, it helps to have the top tools at your disposal. The Who Pays for What? survey shows that ALLDATA continues to be the most popular choice among body shops for researching OEM repair information and procedures. It also reveals how often shops are being compensated for dozens of collision-specific procedures and materials, from seat calibration to sound-deadening. For now, let’s take a closer look at what’s trending for OEM repair information. Next month, we’ll dig into shops’ feedback on pre- and post-repair vehicle “health scans” and DTC research.
As manufacturers charge ahead with aggressive electric vehicle (EV) plans, the U.S. automotive consumer’s desire – and ability – to jump into the EV frontier lags far behind. Russia’s invasion of Ukraine – and the subsequent ban on the import of oil and natural gas from Russia to the U.S. – is driving gas prices into the stratospheric range and crippling supply chains. This may prompt more consumers to consider an electric vehicle to avoid pain at the pump, but they’d better be prepared for more shocks: there are major obstacles to owning an EV in the near future.
If you were one of the 112 million viewers watching Super Bowl LVI last month (a safe bet, I assume?) you couldn’t miss all the hype around the commercials. As always, automobiles dominated the ads, but this year, six out of the seven auto ads in Super Bowl LVI featured electric vehicles (EVs). And while spending huge advertising dollars is a sure sign of where the industry is going, the reality is that there’s a long road ahead before we reach the end of the ICE age.
Starting a new shop from the ground up is no easy endeavor. Finding a location, purchasing equipment, and hiring the right people can be a long and tedious process. But before you open your doors for business, it’s important to have all your ducks in a row. You have to confirm you’re compliant to your local and state laws, and also make sure you have the right tools in place for your shop to succeed ...
We all know that the #1 most common New Year’s resolution is to get fit/lose weight? But while everyone is busy signing up for gym memberships and purchasing treadmills, you should be looking at your business and creating your own New Year’s resolution. Chances are you might also want to whip your shop into shape.
2021 is coming to an end and while you may be getting ready for the holiday season, you should also be reviewing your business to prepare for the new year. Taking a closer look at your shop now can let you make the most out of your new year’s resolutions. Here are three items you should review before the end of the year.
An interview with ASE Education Foundation Leaders
ALLDATA’s exclusive interview with ASE Education Foundation President Mike Coley and Vice President George Arrants covers this year’s ASE Instructor Training Conference, the new ASE Adopt-a-School Toolkit program, the revision of ASE’s school accreditation process, and the expansion of school-to-work activities that include a formal apprenticeship program.
An interview with ASE Education Foundation Leaders
In this exclusive interview, ALLDATA’s Rich Diegle talks with ASE Education Foundation President Mike Coley and Vice President George Arrants about the launch of ALLDATA’s Instructor Toolkit, a first-of-its kind training resource for auto repair educational institutions.
Getting the best bang for your buck
If you’ve tried buying a car recently, you’ve noticed that new car dealers’ sales lots are empty and car prices have soared. Why? Three words: computer chip shortage. It’s become an issue throughout the COVID-19 pandemic, and at this point there is not a single automaker that hasn’t been affected.
Ron Ananian is the owner of R\A Automotive in Waldwick, New Jersey. Since 1991, he has also educated and entertained millions of listeners through his nationally syndicated radio program, The Car Doctor. We sat down with Ron recently to talk about what he does in his downtime. Turns out that besides his CrossFit regime, he’s passionate about learning.
When you are at the receiving end of poor customer service, you can either suffer through it or use it as a “teachable moment” that will help your business grow. I recently had the pleasure of interacting via telephone and in person with both my cell phone service provider and my cable company. These contacts were the result of a perfect storm of investigating a switch in cell phone providers and concurrently having my cable box stop working.
In June, ALLDATA recognized outstanding auto repairers who were submitted by shops across the country for ASE Automotive Service Professionals Month.
Now we’re pleased to share photos of the honorees from Firestone Complete Auto Care in Lawrence, Kansas. They received certificates, AutoZone gift cards, ALLDATA shop stools, and other swag.
The National Institute for Automotive Service Excellence (ASE) has designated June as Automotive Services Professionals Month. To celebrate, we’re featuring some of the outstanding auto repairers as submitted by shops across the country.
With COVID19 vaccines becoming readily available for all age groups, it won’t be long before the travel and vacation industry returns to normal. Most travel destinations have already begun to reopen so it’s a great time for shop owners to start planning for a vacation. But how do you trust the running of your business to someone else?
The National Institute for Automotive Service Excellence (ASE) has designated June as Automotive Services Professionals Month.
“Automotive service professionals go above and beyond, providing essential services to ensure that vital vehicles stay in service to perform their important roles and keeping the motoring public on the road,” said Tim Zilke, ASE president and CEO. “Because these skilled professionals deserve our thanks, ASE has designated June as Automotive Service Professionals Month to recognize the valuable work they perform each and every day.”
In the year 1918, many events took place: World War I was well underway, Woodrow Wilson was president at the time, time zones and daylight savings were officially established, the Boston Red Sox beat the Chicago Cubs in the 1918 World Series, and the Spanish flu ravaged the globe, killing at least 50 million people worldwide.
In 2020, as a result of the pandemic, we saw a dramatic shift in automotive repair trade shows. With safety concerns about in-person events, the industry transitioned to online forums, creating opportunities whereby automotive service professionals could still have access to speakers, interactive training, content, networking, exhibitors – and deals.
In a lot of ways, your business is like the cars we work on. There are many complex systems that work together in concert, but if the intake system isn’t operating correctly it causes numerous difficulties. Without proper procedures, you shouldn’t guess at diagnosis or adjustments.
Today’s independent automotive repair shops range in size from a single location to multi-shop organizations, each with its own unique business needs. So when it comes to running your business efficiently, a one-size-fits-all shop management system isn’t necessarily the best solution.
An Interview with Lynne Cardwell by David Bry
When the phone rings and there’s a potential repair customer on the line, you have a choice. You can offer a price quote and hope that it’s not too high and scares them away. Or you can take the approach of a fellow shop owner with decades of experience: offer a quote ...
This article is for you, shop owners and shop managers. Brave souls that entered the automotive repair business hoping to eke out a living. You may have come into this endeavor with excellent hands-on skills and now have been compelled to track profits and losses and negotiate wages. Along the way you might have heard or used (or overused) a term: Return on Investment.
A visit to the doctor typically involves having one’s vital signs checked. This provided the medical professionals a baseline report on the patient’s condition. Checking is done prior to treatment to determine if there are any underlying conditions. If any treatments are provided, the vital signs may be inspected again to determine if treatment has created any issues. Text is visible fully now
Since 1991, Ron Ananian has informed, educated, and entertained millions of listeners through his nationally syndicated radio program, The Car Doctor.
Drivers are holding on to cars and trucks longer during the coronavirus pandemic.
The average age of a vehicle on U.S. roads rose by a month this year to a record 11.9 years.
August is National Brake Safety Month, so now is the time to emphasize the importance of brake maintenance to your customers. It’s normally difficult to sell maintenance work outside of OEM service schedules (and being in the midst of a pandemic doesn’t help the situation) but here are some strategies to convince your customers that maintenance is in their best interest.
ALLDATA has a new product to showcase: ALLDATA Shop Manager. It’s a shop management system seamlessly integrated with ALLDATA Repair or ALLDATA Collision. It simplifies creating shop documents like estimates, repair orders, and invoices, and it’s with this simplification that you’re able to appreciate the efficiency of this product. This article will serve as an exploration of the features that showcase this efficiency.
TOP THREE WAYS TO BOOST YOUR BUSINESS
Over the past few months, the automotive industry has experienced challenges unlike any we’ve seen before. With the onset of COVID-19, customers stopped calling, parts stores experienced disruptions in their supply chains and shop owners throughout the nation were wondering if they were going to close their doors for good.
There are roughly 750,000 automotive technicians and diesel mechanics nationally, the U.S. Bureau of Labor Statistics reports. Let’s say that you had the good fortune to have hired 10 of the best technicians in your area. Their skill levels range from fledgling lube technicians to highly qualified master technicians. What can you do to ensure they keep their toolboxes anchored in your shop for years to come?
The coronavirus continues to impact everyone – in widely varying degrees. As the situation plays out in the next weeks and months, it’s more important than ever to stay connected with your customers.
Without a doubt, the world-wide COVID-19 pandemic will be the defining event of 2020. Along with memories of mass closures, social distancing and financial volatility, we will also remember how communities and nations across the globe were bound together in solidarity to overcome a common threat.
The health, safety and well-being of our customers, our employees, and the community at large remain ALLDATA’s top priority during these unprecedented times caused by the coronavirus (COVID-19.)
While most of North America “shelters in place,” essential automotive-related businesses – including gas stations, auto repair shops, and retailers like our parent company AutoZone – continue to serve the needs of first responders and the general public who rely on safe, reliable transportation.
We’ve gathered the best health and safety practices from our customers and throughout the industry to keep your business running – and to keep you, your employees, and your customers safe.
It has been said that you only get one chance to make a first impression. While that is true, it is equally true that we get multiple chances to improve on or ruin that impression. Nowhere is that truer than in customer relations. It’s also true in marriage… but that’s a subject for another time and place.