ALLDATA Manage Product Comparison | ALLDATA

Product Support

Manage Online Support

Manage (DVD) Support

ALLDATA Manage Product Comparison

ALLDATA Manage Online is our newest shop management system that is different from ALLDATA Manage (DVD).

It is not an online version of the DVD program.
Note: Not all features work on tablets or mobile devices.
Some features are included in both programs, some are exclusive to one program.

Important differences between ALLDATA Manage (DVD) and ALLDATA Manage Online:

Accessibility

ME: ALLDATA Manage Elite (DVD)
MO: ALLDATA Manage Online

Feature / Function	ME	MO	Comments
Remote access by internet			MO - Web-based program requiring internet access.
Remote access for specific users			MO - Individual users can be set up with specific access control limitations.
Mac compatible			ME - System Requirements MO - System Requirements

Ticket Creation

ME: ALLDATA Manage Elite (DVD)
MO: ALLDATA Manage Online

Feature / Function	ME	MO	Comments
VIN decoder			MO - Adding and Searching for a Vehicle
DTC lookup			MO - Define DTCs and show definitions on the Work document.
myCARFAX			MO - Decode VIN from license, look up service history and report new data. Enabling and Using myCARFAX.
Pre-built jobs			ME - Smart shop jobs are more specific to YMME and can link directly to catalog items. Creating New Shop Jobs. MO - Custom jobs can be built and can be set up to display as suggestions based on symptom. They do not link to specific catalog items but item groups can be linked to integrated catalogs as a "pick list". Creating and Editing Custom Jobs.
Electronic parts ordering			ME - AutoZone, IAP, Federated Autoi, WorldPac, and WHI. Setting Up Suppliers. Using Electronic Parts Ordering. MO - AutoZone, TurboParts (DST), CARQUEST, Autocat+, IMC, Federated Autoi, IAP (Internet Auto Parts), WHI and Transtar Industries. Using the Parts and Labor Catalog.
Price matrix			ME - Multiple markup matrix. Tax/Markups Tab (Price Matrix Setup). MO - Supplier-Specific Price Matrix. User Options - Pricing.
Tire inventory and settings			MO - Ability to set predetermined fees for balancing, tire stem replacement, etc. Tire Module.
Shop supply fee			ME - One fee applied per job. Creating a Shop Supply Fee MO - One fee applied per repair order. Applying Shop Supplies Fees and Hazmat Fees to Repair Orders
Hazmat charges			ME - One charge applied per job. Creating a Hazardous Materials Fee MO - Multiple charges applied per repair order. Applying Shop Supplies Fees and Hazmat Fees to Repair Orders
MeritCard Solutions Payment Processing			MO - Securely process credit and debit cards when invoicing or accepting deposits. Enabling MeritCard Solutions Payment Processing
Work In Progress Screen			MO - View and change the status of all Estimates and Repair Orders from one screen. Using the Work in Progress Screen
Good/Better/Best			MO - Create multiple versions of the same job to allow customers to easily compare various job options. Good Better Best jobs

Reporting

ME: ALLDATA Manage Elite (DVD)
MO: ALLDATA Manage Online

Feature / Function	ME	MO	Comments
QuickBooks compatible			ME - Direct integration. FAQs about QuickBooks Integration. MO - QuickBooks Desktop Export (Manual export) and QuickBooks Online (One-click export) available. QuickBooks.
Export reports to .csv file			ME - Exports in Crystal Reports format. Can be read in Excel. MO - Exports in .csv format. Can be read in Excel.
Track deferred work			ME - Create Recommendations. MO - Defer work to a later date. Using Deferred Work.
Track available man-hours in shop			MO - Schedule and calendar features. Adding Repair Orders to the Schedule.
Track technician productivity			ME - Technician Efficiency Reports MO - Track Techncians' cost and efficiency per task. Tracking Technician Cost & Time
Track sales by service writer			MO - General Reports >> Analysis Reports >> Service Writer.
Core Tracking			MO - Apply core charges and track core returns. Setting Up and Using Core Tracking

Customer Relationship Management (CRM)

ME: ALLDATA Manage Elite (DVD)
MO: ALLDATA Manage Online

Feature / Function	ME	MO	Comments
Customer Relationship Management (CRM)			ME - Customer follow-up via print mailing letter and maintenance reminders in standard format. Does not include tracking or analysis. Customer Follow-up. MO - Fully functional CRM: Send reminders/marketing messages by text message and email, track customer source, analyze marketing/campaign results. Customer Messaging.
Demandforce Integration			MO - Automatically export customer and vehicle information to Demandforce. Create marketing materials, messaging and generate customer reviews. Integrating with Intuit Demandforce.
MechanicNet Integration			MO - Automatically export customer and vehicle information to MechanicNet. Build a full website, create marketing materials, and improve your online reputation. Integrating with MechanicNet.
MyCARFAX			MO - Increase customer loyalty with email and in-app service reminders from MyCARFAX. Enabling and Using myCARFAX.
Schedule			ME - Calendar shows jobs per day. MO - Calendar shows jobs per day Job details are user configurable to tell at a glance what work is scheduled. Schedule jobs in 15 minutes increments. Add new customers directly from schedule. Communicate with scheduled customers via text message. Adding Repair Orders to the Schedule.
Inspection calendar			MO - Inspection Calendar shows jobs per day. Adding Inspections to the Inspection Schedule.

Product How To's, Troubleshooting & FAQs