WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOTMENT THAT MONTH
Unfortunately, no. The only way that you are able to get a case added back to your allotment in a month is to provide a “Verified Repair” for any open case you have with our team. Your ALLDATA Tech-Assist agent may tell you that case is archived, but that is only so we don’t continue to follow up. It still will not credit you another case