Product Support Support Center Tech-Assist Support FAQs Call/Case Allowance How Often Can I Call ALLDATA Tech-Assist? Is There a Limit to How Many Times I Can Call Per Case? Do Unused Cases Roll Over to the Next Month? WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY 3 AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT? WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOTMENT THAT MONTH Do Unused Cases Roll Over to the Next Month? No. Unused cases do not roll over for use in the following month. Unlimited cases are available each month, however. Simply verify a repair to earn back a case credit.