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Tech-Assist Support
FAQs
Call/Case Allowance
How Often Can I Call ALLDATA Tech-Assist?
Is There a Limit to How Many Times I Can Call Per Case?
Do Unused Cases Roll Over to the Next Month?
WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY 3 AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?
WHAT HAPPENS WHEN MY CUSTOMER CHOOSES NOT TO PROCEED WITH A REPAIR? DO I GET ANOTHER CASE ADDED BACK TO MY ALLOTMENT THAT MONTH

WHAT IF I WANT TO OPEN ANOTHER CASE, BUT I HAVE ALREADY USED MY 3 AVAILABLE CASES; WHAT ARE MY OPTIONS AT THAT POINT?

In this circumstance, you would have the option to:

  • Provide a verified repair for one of the existing open cases from that month.
  • Open an additional case by paying $39 for a “Pay-Per-Use” case.
  • Post a question in the ALLDATA Community.