Product Support

Freezing / Crashing When Using Back Button


ALLDATA Repair (DVD) freezes or crashes when using the Back button. 


Possible Cause(s)

Due to the integration between ALLDATA Repair (DVD) and Internet Explorer, updates to Internet Explorer have caused some functions to no longer work as designed. 


Suggested Solution(s)

When switching between vehicle information and estimate screens:

  • Click the Estimate and ALLDATA Online buttons on the Menu Bar instead.