Support

Clearing Browser Cache

Note: It is a good practice to periodically delete your browser's cache (Temporary Internet files and cookies). 

 

To clear browser cache, follow the instructions for your browser below:

  • Not sure which one you’re using? Click HERE.  

Internet Explorer 11

  1. Click Tools ( or Alt + X on your keyboard) >> Internet Options.

  2. On the General (opening) tab, in the Browsing history section, click Delete.

  3. In the Delete Browsing History window:

    1. Make sure that Preserve Favorite website data is NOT checked.

    2. Check the boxes for Temporary Internet files and Cookies.

      • Note: You can check or uncheck the other boxes according to personal preference.

    3. Click Delete.

Google Chrome

  1. Click Settings (3 dots) >> More tools >> Clear browsing data...

  2. On the Clear browser data window:

    1. Select ALL time in the Time range dropdown.

    2. Check the Cookies and other site data and Cached images and files check boxes.

      • Note: You can check or uncheck the other boxes according to personal preference.

    3. Click Clear data.

Mozilla Firefox

  1. Click Open menu (3 bars) >> Options.

  2. Click Privacy & Security >> scroll down to the History section >> click Clear History.

  3. On the Clear All History window:

    1. Select Everything in the Time range to clear dropdown.

    2. Check the Cookies and Cache check boxes.

      • Note: You can check or uncheck the other boxes according to personal preference.

    3. Click OK.