Product Support

WHI Catalog Navigation Unresponsive


  • Unable to select a vehicle, parts, or other items within the WHI catalog.


Possible Cause(s)

  • WHI Solutions has updated their catalog platform to a layout that is not compatible with ALLDATA Manage (DVD).


Suggested Solution(s)

  • Short Term - Select Classic Catalog from the WHI Catalog menu.

    • Note: The classic catalog will only be available until the end of 2016.

  • Long Term - Switch to ALLDATA Manage Online

    • Due to technology limitations, the Manage DVD version will not function with the WHI catalog once the Classic Catalog option is removed by WHI. 

    • Manage Online will be compatible with the latest WHI catalog update before the Classic Catalog expires and also includes many additional features that do not appear within the DVD version.

    • Learn more about Manage Online.

    • Contact your ALLDATA Account Manager directly or call 800-859-3282 (DATA), option 4.